Executive - Customer Support - International Voice Process

Shashwath Solution; Dadri; On-site; INR 180,000 - 300,000; Full time

Job summary

Shashwath Solution in Dadri, Uttar Pradesh, seeks Customer Care Executives to handle service inquiries from our client base, resolve issues, and maintain high satisfaction using standard CRM tools.

You will work in a blended 24/7 contact center environment, with training provided and opportunities to develop skills in voice, chat, and email support.

Qualifications

• Proven written and spoken communication skills.
• Proficiency in business technical writing.
• Strong interpersonal and problem-solving abilities.
• Ability to use computer applications effectively.
• Willingness to work in a 24/7 rotational contact center environment.

Responsibilities

• Understand uses of computer screens and how to operate them effectively.
• Interface with customers, clients and vendors; escalate issues as needed.
• Attend training sessions to improve client satisfaction and job performance.
• Adhere to company and Contact Center policies and procedures.
• Complete tasks as assigned by Management.

Skills

Customer Support

Voice Support

Chat Support

Email Support

Customer Service

Education

Bachelor's Degree

Undergraduate dropout

Job description

Profile Summary :

- We are Looking for Customer Care Executives. S/He will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service

Primary Job Responsibility :

• - Understands the various computer screens and how to utilize them effectively
• - Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriately supervisory staff
• - Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• - Adheres to all company and specific Contact Center policies and procedures
• - Completes any work as assigned by Management

Education and Essential Experience :

• - 6 months BPO or Travel experience
• - Bachelor's Degree or Undergraduate dropouts
• - Excellent Written and spoken communication, business technical writing
• - Computer Skills - ability/experience using computer applications
• - Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)
• - Open to work in a blended environment(Voice &Chat/Email)

Key Enablers :

• - Strong process orientation
• - High energy, High Integrity & Work Ethics
• - Strong interpersonal skills & ability to communicate effectively
• - Strong problem solving skills.

Accolades :

• - We train New Joiners on GDS (Amadeus).

Mandatory Key Skills

• Customer Support
• Voice Support
• Chat Support
• Email Support
• Customer Service.