Customer Care Executive

BPO Convergence; West Bengal; On-site; INR 123,000 - 134,000; Full time

Benefits offered by this job

Paid sick time

Provident Fund

Job summary

BPO Convergence in West Bengal, India, is hiring for a full-time, permanent Customer Support Associate to handle customer interactions via calls and provide timely solutions.

The role emphasizes customer-centric problem solving, accuracy in records, and adherence to SOPs. You will work in rotational shifts, be in-person at the work location, and earn ₹11,000–₹12,000 per month with Provident Fund benefits and paid sick leave.

Qualifications

• Minimum 10+2 (Higher Secondary); graduation preferred.
• Good communication skills (verbal and written).
• Basic computer knowledge and typing speed.
• Ability to handle pressure and multi-task in a fast-paced environment.
• Willingness to work in rotational shifts (day/night shifts if applicable).
• Customer-centric approach with a problem-solving attitude.

Responsibilities

• Handle customer inquiries via calls
• Resolve customer complaints, provide appropriate solutions, and ensure follow-up.
• Maintain customer satisfaction through effective problem-solving.
• Keep records of customer interactions, transactions, comments, and complaints.
• Meet performance metrics such as quality, accuracy, and call handling time.
• Follow standard operating procedures (SOPs) and adhere to company policies.
• Escalate unresolved queries to the appropriate departments as needed.

Skills

Verbal communication

Written communication

Basic computer knowledge

Typing speed

Problem solving under pressure

Customer-centric attitude

Education

Higher Secondary (10+2)

Graduation preferred

Job description

We are seeking motivated and customer-focused individuals to join our BPO team. The ideal candidate will be responsible for handling customer interactions professionally, solving queries efficiently, and delivering high-quality service across communication

Key Responsibilities:

• Handle customer inquiries via calls
• Resolve customer complaints, provide appropriate solutions, and ensure follow-up.
• Maintain customer satisfaction through effective problem-solving.
• Keep records of customer interactions, transactions, comments, and complaints.
• Meet performance metrics such as quality, accuracy, and call handling time.
• Follow standard operating procedures (SOPs) and adhere to company policies.
• Escalate unresolved queries to the appropriate departments as needed.

Required Skills and Qualifications:

• Minimum 10+2 (Higher Secondary); graduation preferred.
• Good communication skills (verbal and written).
• Basic computer knowledge and typing speed.
• Ability to handle pressure and multi-task in a fast-paced environment.
• Willingness to work in rotational shifts (day/night shifts if applicable).
• Customer-centric approach with a problem-solving attitude.

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Job Types: Full-time, Permanent

Pay: ₹11,000.00 - ₹12,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person