Customer Care Executive

TIM Consultants Pvt. Ltd.; Hyderabad; On-site; INR 300,000 - 400,000; Full time

Job summary

TIM Consultants Pvt. Ltd. is seeking candidates for a customer care process in the banking and insurance domain. The role primarily involves resolving customer queries, documenting transactions, and influencing customers to retain products. With a focus on superior service quality, candidates should have strong communication and technical skills.

Ideal applicants include graduates, MBAs, or undergraduates with 0-3 years of BPO experience. The age criteria is set between 22-32 years, aiming to strengthen the customer experience.

Qualifications

• 0-3 years of relevant experience in domestic/international BPO.
• Ability to understand and handle irate customers.
• Strong computer knowledge and technical skills.

Responsibilities

• Identify, handle and resolve customer queries while maintaining quality.
• Document transactions and necessary follow-up requests.
• Provide clear explanations of actions taken to customers.
• Participate in organization initiatives to improve efficiency.

Skills

Interpersonal skills

Problem-solving skills

Verbal communication

Written communication

Technical skills

Education

Any Graduate / MBA / Undergraduate

Job description

Job Description

We are hiring for a Customer care process for a banking and insurance domain, They are basically hiring for a Voice process.

Age Criteria

22 -32 yrs

General Description of the Job

The job involves:

1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality
2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
3. Understanding multiple products and processes
4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information

Role & Responsibilities

1. Comprehend and resolve the Customer’s concerns/requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards.
2. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency.
4. Ability to understand and handle irate customers.
5. Smoothly operate telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications.
6. Ability to achieve stretched targets and able to manage the organization standards.
7. Maintain Superior quality service by following organization standards.

Qualifications

Education Requirements / Skills

1. Any Graduate / MBA / Undergraduate
2. 0-3 years of relevant experience of domestic/international BPO
3. Strong interpersonal, problem-solving skills and verbal and written communication skills
4. Strong computer knowledge and technical skills

Job Location