Customer Care - Bengali,Gujrati,Assamese,Marathi & Oriya Professional

Cyber Futuristics; Dadri; On-site; INR 167,000 - 279,000; Full time

Job summary

Cyber Futuristics in India is seeking a Customer Care professional to handle support in Bengali, Gujarati, Assamese, Marathi and Oriya languages. The role focuses on delivering friendly service, resolving inquiries, and maintaining product knowledge to assist customers effectively.

Candidates should have good communication skills and prior BPO experience. Basic computer skills are required, and a customer-centric approach will help enhance the client’s service quality and satisfaction.

Qualifications

• Good communication skills in written and verbal form.
• Strong customer service aptitude with analytical abilities.
• Experience in BPO voice processes preferred.
• Basic computer knowledge.

Responsibilities

• Provide splendid customer services in a friendly and courteous manner at all times.
• Be aware of product and service details and respond to inquiries accordingly.
• Improve the customer experience by promptly addressing issues and resolving concerns.
• Ensure compliance with company policies, code of conduct and regulatory guidelines while servicing customers.
• Suggest effective ways to promote products and services to increase customer satisfaction.
• Protect customer confidentiality and use information only for official purposes.

Skills

Written/verbal communication

Customer service

Analytical abilities

BPO voice experience preferred

Basic computer knowledge

Job description

Job Summary

Customer Care - Bengali, Gujrati, Assamese, Marathi Oriya Language

Job Responsibilities

• Provide splendid customer services to customers in a friendly and courteous manner at all times.
• Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
• Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
• Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
• Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
• Ensure that customer s confidential information is properly protected and only used for official purposes

Skill Requirements

• Good Communication skills (Written/Verbal).
• Good customer service skills should display good analytical abilities
• Prior experience in BPO voice process shall be preferred.
• Basic knowledge of Computer.