Campus Hiring Application

Digitide; India; On-site; INR 300,000 - 450,000; Full time

Job summary

Digitide is seeking a Customer Care Executive in India to handle customer interactions via calls, emails, and chats. The role emphasizes a customer‑first mindset, strong communication, and problem‑solving abilities to ensure high satisfaction and service quality.

You will work with diverse teams, adhere to SLAs, document interactions in CRM, and contribute to performance metrics while supporting upsell opportunities where appropriate.

Qualifications

• Graduate / Undergraduate as per business requirement
• 0–3 years of experience in customer service / BPO / call center
• Excellent verbal and written communication skills
• Basic computer knowledge and familiarity with CRM tools
• Strong problem‑solving and interpersonal skills
• Ability to work in rotational shifts including night shifts if required
• Customer‑centric attitude with a positive approach

Responsibilities

• Handle inbound and outbound customer calls in a professional manner
• Respond to customer queries via phone, email, and chat within defined SLAs
• Provide accurate information about products, services, and processes
• Resolve customer complaints effectively and elevate when required
• Maintain proper documentation of customer interactions in CRM systems
• Meet individual and team performance metrics (Quality, AHT, CSAT, etc.)
• Follow company policies, processes, and compliance guidelines
• Collaborate with internal teams to ensure timely resolution of issues
• Upsell or cross‑sell products/services where applicable

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

The Customer Care Executive will be responsible for handling customer interactions through calls, emails, and chats. The role requires strong communication skills, problem-solving ability, and a customer‑first mindset to ensure high levels of satisfaction and service quality.

Responsibilities

• Handle inbound and outbound customer calls in a professional manner
• Respond to customer queries via phone, email, and chat within defined SLAs
• Provide accurate information about products, services, and processes
• Resolve customer complaints effectively and elevate when required
• Maintain proper documentation of customer interactions in CRM systems
• Meet individual and team performance metrics (Quality, AHT, CSAT, etc.)
• Follow company policies, processes, and compliance guidelines
• Collaborate with internal teams to ensure timely resolution of issues
• Upsell or cross‑sell products/services where applicable

Qualifications

• Graduate / Undergraduate (as per business requirement)
• 0–3 years of experience in customer service / BPO / call center (preferred)
• Excellent verbal and written communication skills
• Basic computer knowledge and familiarity with CRM tools
• Strong problem‑solving and interpersonal skills
• Ability to work in rotational shifts (including night shifts if required)
• Customer‑centric attitude with a positive approach

Job Info

• Job Identification 261252
• Job Category Customer Support/Operations | BPM