Customer Care Professional

Reliance Nippon Life Insurance Company (RNLIC); Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Reliance Nippon Life Insurance Company in Mumbai is seeking a customer service professional to handle inquiries and resolve issues with courtesy and accuracy. You will provide product and service information, build lasting customer relationships, collaborate with internal teams on complex complaints, and contribute to process improvements to enhance the customer experience.

A strong product knowledge foundation and clear communication are essential as you support customers across multiple

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide accurate information about products and services to customers.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively communicate with customers.

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide accurate information about products and services to customers.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively communicate with customers.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.