Customer Care Executive

Jiva Ayurveda; Faridabad District; On-site; INR 200,000 - 400,000; Full time

Job summary

Jiva Ayurveda is seeking a customer support specialist to handle inquiries across calls, email, and chat while delivering accurate product information. You will identify upsell opportunities that align with customer needs and maintain thorough CRM records to ensure seamless service across time zones.

Ideal candidates have 1–5 years in a BPO/Call Centre setting, strong interpersonal and communication skills, and the ability to collaborate with internal teams to resolve complex issues.

Qualifications

• 1-5 years of experience in BPO/Call Centre environment handling international voice process or similar role.
• Strong interpersonal skills for building rapport with diverse customer base across cultures and time zones.

Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information about products/services to customers through effective communication.
• Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
• Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
• Collaborate with internal teams to resolve complex issues that require escalation.

Skills

Interpersonal skills

Communication skills

Job description

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information about products/services to customers through effective communication.
• Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
• Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
• Collaborate with internal teams to resolve complex issues that require escalation.

Desired Candidate Profile

• 1-5 years of experience in BPO/Call Centre environment handling international voice process or similar role.
• Strong interpersonal skills for building rapport with diverse customer base across cultures and time zones.