Customer Support - International Voice process Professional

Shashwath Solution; Pune District; On-site; INR 201,000 - 290,000; Full time

Job summary

Shashwath Solution is seeking Customer Care Executives to handle inquiries and issues for its client base. You will use computer applications to deliver professional service and escalate concerns as needed.

The role involves interfacing with customers and vendors, attending training, and following all centre policies. Candidates should have 6 months BPO/travel experience, be graduates, possess excellent written and spoken communication, and be willing to work in a 24/7 rotating, voice-based

Qualifications

• 6 months BPO or Travel experience.
• Graduate Undergraduate, with good academics.
• Excellent written and spoken communication.
• Computer skills and ability to use common computer applications.
• Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts).
• Open to work in a voice environment.

Responsibilities

• Handle customer service inquiries and problems for the company’s client base.
• Use computer applications to provide professional service and resolve issues.
• Interface with customers, clients and vendors; escalate concerns to supervisory staff.
• Attend training sessions to improve client satisfaction and job performance.
• Adhere to company and contact centre policies and procedures.
• Complete tasks assigned by management; participate in all interview rounds as required.

Skills

Customer service

Communication skills

Problem solving

Rotational shifts

Education

Graduate Undergraduate

Tools

MS Office

Job description

Profile Summary

We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service

Primary Job Responsibility

• Understands the various computer screens and how to utilize them effectively


• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff


• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance


• Adheres to all company and specific Contact Centre policies and procedures


• Completes any work as assigned by Management

Education and Essential Experience

• 6 months BPO or Travel experience


• Graduate Undergraduate


• Excellent Written and spoken communication


• Computer Skills ability/experience using computer applications


• Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)


• Open to work in a voice environment

Interview Rounds

• HR Round


• Versant Test Round


• VNA Round


• Operations Round

Key Enablers

• Strong process orientation


• High energy, High Integrity & Work Ethics


• Strong interpersonal skills & ability to communicate effectively


• Strong problem solving skills.