Customer Care Executive - Voice / Chat Process - Gurgaon

Wsne Consulting; Gurugram District; On-site; INR 300,000 - 550,000; Full time

Benefits offered by this job

Salary upto 3 LPA - 5.5 LPA

19k-36k In hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram

Job summary

WSNE Consulting Pvt. Ltd. in Gurugram invites freshers to join its international customer support team. You will handle calls from UK/US customers, respond via phone, email, or chat, and maintain records using MS Office.

The role requires excellent English, strong communication, and the ability to work rotating shifts including night hours. Freshers are welcome; 24x7 coverage with on-site shifts.

Qualifications

• Any Undergraduate / Graduate candidate with Good English can apply.
• Must be comfortable with 24*7 working environment.
• Freshers are welcome.

Responsibilities

• Handle international calls from UK/US customers and resolve queries.
• Process customer requests via phone, email, or chat in a timely manner.
• Utilize MS Office tools to maintain accurate records of customer interactions.
• Collaborate with internal teams to resolve complex issues and meet performance targets (AHT, SLAs, Quality).
• Strong communication skills with fluent English and ability to multitask with accuracy.
• Ability to work flexible/transrotational shifts.

Skills

Excellent communication

Strong English fluency

Multitasking

Attention to detail

Customer service mindset

Education

Any Undergraduate / Graduate

Tools

MS Office

Job description

Role & responsibilities

• Handle international Calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
• Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
• Utilize MS Office tools to maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to resolve complex issues and upscale when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics. Role & responsibilities
• Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Basic computer knowledge with proficiency in MS Office applications (Excel).
• Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

• Any Undergraduate / Graduate candidate with Good English can apply.
• Candidate Must have excellent communication skills.
• Must be comfortable with 24*7 working environment.
• Freshers are most welcomed

Perks and Benefits

• Salary upto 3 LPA - 5.5 LPA
• 19k-36k In hand
• Lucrative Incentives
• 2500-3500 Monthly Variable
• 5 Days working
• 24*7 Shifts / Night shifts
• Both side cabs
• Job Location : Gurugram