Customer Care Executive

SHARDA CONSULTANCY SERVICES; Gurugram District; On-site; INR 246,000 - 335,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES in Gurgaon is seeking a Customer Care Executive to manage customer queries via voice and chat. The role involves assisting with orders, payments, deliveries, cancellations, refunds, and related concerns, while upholding process guidelines to ensure quality and customer satisfaction.

The ideal candidate has 1+ year in customer support, BPO or e-commerce, and flexibility for rotational shifts. 6 days per week with one rotational week off; office-based role in Gurgaon.

Qualifications

• At least 1 year of experience in customer support, BPO or e-commerce.
• Immediate joiners preferred.

Responsibilities

• Handle customer queries through voice and chat per process requirements.
• Assist customers with orders, payments, deliveries, cancellations, refunds, and related concerns.
• Resolve customer complaints and provide accurate information.
• Follow process guidelines and maintain quality, productivity, and customer satisfaction standards.
• Escalate complex issues to the concerned team whenever required.

Skills

Customer support

Communication skills

Typing speed

Tools

CRM software

Job description

We are seeking a dedicated Customer Care Executive to join our team in Gurgaon. The ideal candidate will be responsible for handling customer queries through voice and chat, assisting customers with their orders, payments, deliveries, cancellations, refunds, and related concerns. You will play a crucial role in resolving customer complaints and providing accurate information while adhering to process guidelines to maintain quality, productivity, and customer satisfaction standards. Additionally, you will escalate complex issues to the concerned team whenever necessary.

Key Responsibilities

• Handle customer queries through voice and chat as per process requirements.
• Assist customers with orders, payments, deliveries, cancellations, refunds, and related concerns.
• Resolve customer complaints and provide accurate information.
• Follow process guidelines and maintain quality, productivity, and customer satisfaction standards.
• Escalate complex issues to the concerned team whenever required.

The position requires excellent verbal and written communication skills, as well as basic computer and typing skills. Candidates should be comfortable working in rotational shifts and from the office. We offer a shift window from 8:00 AM to 8:00 PM for both males and females, and from 8:00 PM to 8:00 AM for males, with shift allocation based on business requirements. This role involves 6 days of working with 1 rotational week off.

Salary for this position ranges from 22,000 to 30,000 INR CTC monthly, with additional night travel allowance provided separately.

We prefer candidates with at least 1 year of experience in customer support, BPO, or e-commerce. Immediate joiners are preferred.