Customer Support Executive | Voice & Chat Process | Top MNCs

Touch Consultants; Delhi; Presencial; INR 201.000 - 391.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PF and medical insurance

5 days working

2 rotational week-offs

Rotational shifts

Descripción de la vacante

Touch Consultants in Gurgaon is hiring for Customer Support Executive (Voice/Chat). Freshers or experienced candidates may apply; experienced candidates require at least 1 year of international customer service experience. The role involves handling queries via voice or chat and ensuring customer satisfaction.

The package includes in-hand salaries with structured shifts, 5 days of work, and rotational week-offs; cab facility and PF/medical insurance are provided as part of benefits.

Formación

• Excellent English communication skills.
• Good customer-handling and problem-solving skills.
• Ability to work in a team and handle customer queries professionally.

Responsabilidades

• Handle customer queries through voice calls or chat.
• Provide accurate information and resolve customer issues.
• Maintain professional communication and ensure customer satisfaction.
• Follow company policies, quality standards, and process guidelines.
• Escalate complex issues to the appropriate department when required.

Conocimientos

English communication

Customer handling

Teamwork

Descripción del empleo

HIRING FOR TOP MNCs VOICE & CHAT PROCESS

Job Location:

Gurgaon

Profile:

Customer Support Executive Voice / Chat

Eligibility:

• Freshers and experienced candidates can apply.
• Experienced candidates must have a minimum of 1 year of international customer service experience.

Salary Details:

• Fresher Chat: 18,000 to 20,000 in-hand
• Fresher Voice: Upto 25,000 in hand
• Experienced Voice: Up to 35,000 in-hand
• Experienced Chat: Up to 26,500 in-hand

Job Responsibilities:

• Handle customer queries through voice calls or chat.
• Provide accurate information and resolve customer issues.
• Maintain professional communication and ensure customer satisfaction.
• Follow company policies, quality standards, and process guidelines.
• Escalate complex issues to the appropriate department when required.

Benefits:

• Both-side cab facility
• PF and medical insurance
• 5 days working
• 2 rotational week-offs
• Rotational shifts

Required Skills:

• Excellent English communication skills
• Good customer-handling and problem-solving skills
• Ability to work in a team and handle customer queries professionally