Customer Service Representative

WNS; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Cab facility

Job summary

WNS in Gurgaon is seeking an energetic Customer Support Executive for an International Voice/Chat process. You will handle chat, email, and voice interactions for global customers, delivering accurate resolutions and maintaining service levels.

Graduation is mandatory with excellent English communication skills. The role involves rotational shifts, including night shifts, and immediate joining is preferred for candidates currently based in Gurgaon.

Qualifications

• Graduation is mandatory.
• Excellent verbal and written communication skills in English.
• Fresher to 3 years of experience accepted.
• Immediate joiners preferred.
• Based in Gurgaon; relocation not considered.
• Willingness to work in rotational shifts including night shifts.

Responsibilities

• Deliver exceptional customer experience via Chat, Email, and Voice Support.
• Act as the first point of contact for international customers.
• Provide quick, accurate, and professional resolutions.
• Maintain SLA and quality standards.
• Build strong customer relationships through effective communication.

Skills

English fluency

Customer service

Education

Graduation

Job description

We Are Hiring | Customer Support Executive - International Voice/Chat Process

Work Mode: Work from Office

Shift: Rotational Shifts (Including Night Shift - Cab facility available)

We are looking for enthusiastic and dynamic candidates for an International Voice/Chat Process role.

Eligibility Criteria:

• Fresher to 3 Years of Experience
• Graduation is Mandatory
• Excellent verbal and written communication skills in English
• Immediate Joiners Preferred
• Must be currently based in Gurgaon
• Relocation is not considered
• Comfortable working in rotational shifts, including night shifts
• Non-Technical Profile

Deliver exceptional customer experience via Chat, Email, and Voice Support

Act as the first point of contact for international customers

Provide quick, accurate, and professional resolutions

Maintain SLA and quality standards

Build strong customer relationships through effective communication