Customer care executive (Mumbai)

Naukripay; Mumbai; On-site; INR 167,000 - 279,000; Full time

Job summary

Naukripay in Mumbai is seeking a friendly, professional Customer Care Executive to handle customer queries, provide product information, resolve complaints, and ensure a positive experience. This full-time role requires excellent communication and a customer-first attitude.

The ideal candidate can manage calls, emails, and messages, with basic computer skills and a willingness to work in a fast-paced team environment. Freshers are welcome, with salary range in the specified brackets.

Qualifications

• 12th pass or Graduate in any discipline.
• Freshers can apply.
• Previous experience in customer care, telecalling, BPO, or customer support will be an advantage.

Responsibilities

• Handle customer calls, emails, WhatsApp messages, and online queries.
• Understand customer requirements and provide appropriate solutions.
• Resolve customer complaints and issues promptly and professionally.
• Follow up with customers regarding orders, services, payments, or complaints.
• Maintain accurate records of customer interactions and feedback.
• Coordinate with sales, operations, accounts, and other departments when required.
• Provide information about products, services, pricing, policies, and offers.
• Ensure customer satisfaction and maintain strong customer relationships.
• Escalate complex issues to the concerned senior or department.
• Achieve assigned customer service and response-time targets.

Skills

Communication skills

Interpersonal skills

Problem solving

Listening skills

MS Office

Multi-tasking

Patience

Positive attitude

Education

12th pass

Graduate

Tools

MS Office

Job description

We are looking for a friendly, professional, and customer-focused Customer Care Executive to handle customer queries, provide product/service information, resolve complaints, and ensure a positive customer experience.

Key Responsibilities

• Handle customer calls, emails, WhatsApp messages, and online queries.
• Understand customer requirements and provide appropriate solutions.
• Resolve customer complaints and issues promptly and professionally.
• Follow up with customers regarding orders, services, payments, or complaints.
• Maintain accurate records of customer interactions and feedback.
• Coordinate with sales, operations, accounts, and other departments when required.
• Provide information about products, services, pricing, policies, and offers.
• Ensure customer satisfaction and maintain strong customer relationships.
• Escalate complex issues to the concerned senior or department.
• Achieve assigned customer service and response-time targets.

Required Skills

• Excellent communication and interpersonal skills.
• Customer-focused and polite attitude.
• Good problem-solving and listening abilities.
• Basic computer knowledge and MS Office skills.
• Ability to handle multiple customer queries efficiently.
• Patience and a positive attitude.

Qualifications

• 12th pass or Graduate in any discipline.
• Freshers can apply.
• Previous experience in customer care, telecalling, BPO, or customer support will be an advantage.

Preferred Candidate

• Confident and presentable.
• Comfortable speaking with customers over the phone.
• Able to work under pressure and meet targets.
• Willing to work in a team environment.

Salary: ₹[Salary Range] per month + incentives, depending on experience and skills.Customer Care Executive

Job Title: Customer Care Executive

Department: Customer Support

Employment Type: Full-Time

Experience: 0–3 Years

Location: [Location]

Job Summary

We are looking for a friendly, professional, and customer-focused Customer Care Executive to handle customer queries, provide product/service information, resolve complaints, and ensure a positive customer experience.

Key Responsibilities

• Handle customer calls, emails, WhatsApp messages, and online queries.
• Understand customer requirements and provide appropriate solutions.
• Resolve customer complaints and issues promptly and professionally.
• Follow up with customers regarding orders, services, payments, or complaints.
• Maintain accurate records of customer interactions and feedback.
• Coordinate with sales, operations, accounts, and other departments when required.
• Provide information about products, services, pricing, policies, and offers.
• Ensure customer satisfaction and maintain strong customer relationships.
• Escalate complex issues to the concerned senior or department.
• Achieve assigned customer service and response-time targets.

Required Skills

• Excellent communication and interpersonal skills.
• Customer-focused and polite attitude.
• Good problem-solving and listening abilities.
• Basic computer knowledge and MS Office skills.
• Ability to handle multiple customer queries efficiently.
• Patience and a positive attitude.

Qualifications

• 12th pass or Graduate in any discipline.
• Freshers can apply.
• Previous experience in customer care, telecalling, BPO, or customer support will be an advantage.

Preferred Candidate

• Confident and presentable.
• Comfortable speaking with customers over the phone.
• Able to work under pressure and meet targets.
• Willing to work in a team environment.

Salary: ₹[Salary Range] per month + incentives, depending on experience and skills.