Customer Care Executive

WSNE Consulting Pvt. Ltd.; Pune District; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Lucrative incentives

5 days working

Rotational shifts

Cab facility

Job summary

WSNE Consulting Pvt. Ltd. Pune invites candidates for multiple voice processes requiring excellent English communication.

Freshers and experienced professionals are welcome; the role handles inbound international calls with a focus on resolving queries and maintaining high service quality. Candidates should be graduates with at least one year of experience; you will work in rotational shifts with 5 working days per week and cab facility.

Qualifications

• 1+ year of relevant voice experience.
• Graduate(s) required.
• Excellent communication skills mandatory.

Responsibilities

• Handle inbound calls from international customers professionally.
• Understand queries and provide resolutions.
• Deliver high-quality customer experience on every interaction.
• Provide accurate information regarding products, services, accounts or other concerns.
• Escalate complex issues to the relevant team when required.
• Document customer details accurately in the system.
• Follow company policies, guidelines, quality standards and compliance.
• Meet performance metrics including CSAT, quality, productivity and call handling targets.
• Demonstrate active listening, problem-solving and effective communication.
• Coordinate with internal teams for timely resolution of concerns.
• Maintain professionalism and a positive attitude.

Skills

Excellent communication

Active listening

Problem solving

Interpersonal skills

Education

Graduate degree

Job description

We are hiring candidates for multiple voice processes with excellent communication skills.

Eligibility Criteria

• * 1+ Year Experienced: Candidates with one year or more of relevant experience.
• * Qualification: Graduates
• * Communication Skills: Excellent communication skills are mandatory.

Key Roles & Responsibilities

• - Handle inbound calls from international customers in a professional and customer-friendly manner.
• - Understand customer queries, concerns, and issues and provide appropriate resolutions.
• - Deliver a high-quality customer experience on every interaction.
• - Provide accurate information regarding products, services, accounts, or other customer-related concerns.
• - Handle customer complaints efficiently and escape complex issues to the relevant team when required.
• - Maintain proper documentation and update customer details accurately in the system.
• - Follow company policies, process guidelines, quality standards, and compliance requirements.
• - Meet defined performance metrics, including customer satisfaction, quality, productivity, and call handling targets.
• - Demonstrate active listening, problem-solving, and effective communication skills.
• - Work closely with internal teams to ensure timely resolution of customer concerns.
• - Maintain professionalism and a positive attitude while handling different types of customer interactions.

Preferred candidate profile

• - Excellent verbal communication skills in English.
• - Strong customer service and interpersonal skills.
• - Good problem-solving and active listening abilities.
• - Basic computer knowledge and ability to navigate multiple systems.
• - Comfortable working in rotational shifts.
• - Ability to work in a fast-paced, target-driven environment.
• - Freshers and experienced candidates are welcome to apply.
• - Previous experience in International Voice/Customer Support will be an added advantage.

Compensation & Benefits

• - Salary: 3 LPA to 6 LPA, depending on experience, skills, and interview performance.
• - Lucrative Incentives
• - 5 days working with 2 rotational week offs.
• - Rotational shifts.
• - One-side cab facility available.