Customer care executive (Mumbai)

Naukripay group; Mumbai; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Incentives

Job summary

Naukripay group is seeking a friendly Customer Care Executive to handle customer queries, provide product/service information, resolve complaints, and ensure a positive experience. You will communicate with customers via calls, emails, and chats and coordinate with other teams to satisfy requests.

The ideal candidate has 0–3 years of experience, good Hindi and English, strong communication and problem-solving skills, and a customer-focused attitude.

Qualifications

• 12th pass or graduate in any discipline.
• Freshers can apply.
• Experience in customer care, telecalling, BPO, or customer support will be an advantage.

Responsibilities

• Handle customer calls, emails, WhatsApp messages, and online queries.
• Understand customer requirements and provide appropriate solutions.
• Resolve customer complaints and issues promptly and professionally.
• Follow up with customers regarding orders, services, payments, or complaints.
• Maintain accurate records of customer interactions and feedback.
• Coordinate with sales, operations, accounts, and other departments when required.
• Provide information about products, services, pricing, policies, and offers.
• Ensure customer satisfaction and maintain strong customer relationships.
• Escalate complex issues to the concerned senior or department.
• Achieve assigned customer service and response-time targets.

Skills

Communication skills

Hindi language skills

English language skills

Customer-focused

MS Office knowledge

Education

12th/Graduate

Tools

MS Office

Job description

Mail:- [e-mail]

Customer Care Executive

Job Title: Customer Care Executive Department: Customer Support Employment Type: Full-Time Experience: 0–3 Years Location: [Location]

Job Summary

We are looking for a friendly, professional, and customer-focused Customer Care Executive to handle customer queries, provide product/service information, resolve complaints, and ensure a positive customer experience.

Key Responsibilities

• Handle customer calls, emails, WhatsApp messages, and online queries.
• Understand customer requirements and provide appropriate solutions.
• Resolve customer complaints and issues promptly and professionally.
• Follow up with customers regarding orders, services, payments, or complaints.
• Maintain accurate records of customer interactions and feedback.
• Coordinate with sales, operations, accounts, and other departments when required.
• Provide information about products, services, pricing, policies, and offers.
• Ensure customer satisfaction and maintain strong customer relationships.
• Escalate complex issues to the concerned senior or department.
• Achieve assigned customer service and response-time targets.

Required Skills

• Excellent communication and interpersonal skills.
• Good Hindi and English communication skills.
• Customer-focused and polite attitude.
• Good problem-solving and listening abilities.
• Basic computer knowledge and MS Office skills.
• Ability to handle multiple customer queries efficiently.
• Patience and a positive attitude.

Qualifications

• 12th pass or Graduate in any discipline.
• Freshers can apply.
• Previous experience in customer care, telecalling, BPO, or customer support will be an advantage.

Preferred Candidate

• Confident and presentable.
• Comfortable speaking with customers over the phone.
• Able to work under pressure and meet targets.
• Willing to work in a team environment.

Salary

Salary: ₹[Salary Range] per month + incentives, depending on experience and skills.

Customer Care Executive

Job Title: Customer Care Executive Department: Customer Support Employment Type: Full-Time Experience: 0–3 Years Location: [Location]

Job Summary

We are looking for a friendly, professional, and customer-focused Customer Care Executive to handle customer queries, provide product/service information, resolve complaints, and ensure a positive customer experience.

Key Responsibilities

• Handle customer calls, emails, WhatsApp messages, and online queries.
• Understand customer requirements and provide appropriate solutions.
• Resolve customer complaints and issues promptly and professionally.
• Follow up with customers regarding orders, services, payments, or complaints.
• Maintain accurate records of customer interactions and feedback.
• Coordinate with sales, operations, accounts, and other departments when required.
• Provide information about products, services, pricing, policies, and offers.
• Ensure customer satisfaction and maintain strong customer relationships.
• Escalate complex issues to the concerned senior or department.
• Achieve assigned customer service and response-time targets.

Required Skills

• Excellent communication and interpersonal skills.
• Good Hindi and English communication skills.
• Customer-focused and polite attitude.
• Good problem-solving and listening abilities.
• Basic computer knowledge and MS Office skills.
• Ability to handle multiple customer queries efficiently.
• Patience and a positive attitude.

Qualifications

• 12th pass or Graduate in any discipline.
• Freshers can apply.
• Previous experience in customer care, telecalling, BPO, or customer support will be an advantage.

Preferred Candidate

• Confident and presentable.
• Comfortable speaking with customers over the phone.
• Able to work under pressure and meet targets.
• Willing to work in a team environment.

Salary

Salary: ₹[Salary Range] per month + incentives, depending on experience and skills.