Customer Service Executive

Everflame Industries; Sonipat; On-site; INR 200,000 - 320,000; Full time

Benefits offered by this job

Training provided

Career growth opportunities

Professional working environment

Job summary

Everflame Industries in Haryana is seeking a customer support executive to handle queries via phone and email, recording details accurately in the company system. You will coordinate with internal teams to ensure timely resolutions and maintain professional, patient communication at all times.

Freshers welcome with training provided; strong English and Hindi skills are essential. Knowledge of basic computer tools and email apps is preferred; ability to multitask under pressure and maintain

Qualifications

• Excellent communication skills in English and Hindi.
• Comfortable handling customer calls and enquiries.
• Ability to record and track customer interactions accurately.
• Willingness to learn and adapt to processes.

Responsibilities

• Handle customer queries and provide timely, polite, and professional support over phone calls.
• Record and update all customer calls, queries, and complaints accurately in the company/app system.
• Understand customer concerns and capture relevant details correctly.
• Resolve issues or escalate to the appropriate team when needed.
• Handle customer emails and respond professionally when required.
• Coordinate with internal teams to ensure timely follow-up and resolution.
• Maintain accurate records of interactions, complaints, and resolutions.
• Follow company processes and guidelines while assisting customers.
• Maintain a professional and customer-friendly approach in challenging situations.
• Participate in training and improve product and customer-service knowledge.

Skills

English-Hindi communication

Customer handling

Active listening

Multitasking under pressure

Tools

CRM systems

Email apps

Job description

Role & Responsibilities

• Handle customer queries and provide timely, polite, and professional support over phone calls.
• Record and update all customer calls, queries, and complaints accurately in the company/app system.
• Understand customer concerns properly and ensure all relevant details are captured correctly.
• Resolve customer issues wherever possible and transfer/escalate complaints to the concerned team when required.
• Handle customer emails and respond to customer queries professionally whenever required.
• Coordinate with internal teams to ensure customer complaints are followed up and resolved within the required timeline.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Follow company processes and guidelines while handling customers.
• Maintain a professional and customer-friendly approach, even in challenging situations.
• Participate in company-provided training and continuously improve product and customer-service knowledge.

Preferred Candidate Profile

• Good communication skills in English and Hindi are required.
• Knowledge of any additional Indian or regional language will be an advantage.
• Candidate should be confident and comfortable handling customer calls.
• Good listening skills with the ability to understand and identify customer concerns accurately.
• Basic computer knowledge and familiarity with emails/apps is preferred.
• Should be able to maintain accurate records and pay close attention to details.
• Ability to handle multiple customer queries and work under pressure.
• Should be polite, patient, presentable, and professional while communicating with customers.
• Strong problem-solving and coordination skills.
• Immediate joiners will be preferred.
• Freshers can also apply; training will be provided to the selected candidate.

Perks & Benefits

• Training provided for product knowledge and customer handling.
• Opportunity to develop skills in customer service and communication.
• Professional and supportive working environment.
• Career growth opportunities based on performance.
• Salary as per candidate's eligibility and experience.