Customer Care Executive - Voice

Startek (Aegis Customer Support Services Pvt. Ltd.); Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

Startek (Aegis Customer Support Services Pvt. Ltd.) is seeking a customer support executive to handle inbound and outbound calls, understand concerns, and provide solutions.

You will maintain professional communication and resolve queries as per guidelines, escalating complex issues to the appropriate team while documenting interactions. The role focuses on meeting daily productivity and quality targets, adhering to established processes, and ensuring a positive customer experience by handling

Responsibilities

• Handle inbound and/or outbound customer calls.
• Understand customer concerns and provide appropriate solutions.
• Maintain professional and courteous communication.
• Resolve customer queries as per process guidelines.
• Escalate complex issues to the concerned team.
• Maintain accurate records of customer interactions.
• Meet daily productivity and quality targets.
• Follow company policies and standard operating procedures.
• Ensure a positive customer experience.
• Handle customer complaints professionally.

Job description

Roles & Responsibilities

• Handle inbound and/or outbound customer calls.
• Understand customer concerns and provide appropriate solutions.
• Maintain professional and courteous communication.
• Resolve customer queries as per process guidelines.
• Escalate complex issues to the concerned team.
• Maintain accurate records of customer interactions.
• Meet daily productivity and quality targets.
• Follow company policies and standard operating procedures.
• Ensure a positive customer experience.
• Handle customer complaints professionally.