Customer Care Executive

IDP; Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

IDP is seeking a Customer Service Representative to bridge gaps by providing fast-track services to customers, addressing inquiries and resolving issues. You will handle inbound/outbound calls and emails, ensuring accurate responses per company policies.

The ideal candidate has a Graduate/Post Graduate degree, prior call center experience, strong CRM knowledge, and excellent English communication and multitasking skills. This role focuses on customer satisfaction and meeting targets.

Qualifications

• Graduate/Post Grad in any field.
• Prior experience with customer service and call centres.
• Good knowledge of CRM practices and systems.
• Customer-oriented attitude with professionalism.
• Strong multitasking, time management, and target achieving skills.
• Excellent communication and listening skills with good command over the English language.

Responsibilities

• Interact with customers to address concerns, answer questions and assist with their needs.
• Answer customer phone calls and emails, responding to customers' questions and concerns.
• Handle inbound and outbound calls to customers and clients.
• Identify customer needs, resolve issues, and provide solutions.
• Follow the customer service script provided by the company for uniformity.
• Maintain good customer relations and meet personal and team targets.

Skills

CRM systems

Customer orientation

Communication skills

Time management

Multitasking

Target achievement

English proficiency

Call center experience

Education

Graduate/Post Grad in any field

Job description

Role & responsibilities

The purpose of this role is to bridge the gap by giving fast track services to our customers. The

primary role of the customer service representative is to interact with customers to address their

concerns, answer their questions and assist them with their needs. A customer service

representative will often answer customer phone calls and emails, responding to customers'

questions and concerns.

Handle inbound and outbound calls to customers and clients.

• Identify the needs of customers, resolve issues, and provide solutions.
• Ensure you follow the customer service script provided by the company for uniformity.
• Also, be well-read on company policies and the website for FAQs or policy related

answers.

• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.

Preferred candidate profile

Graduate/Post Grad in any field

• Prior experience with customer service and call centres in

relevant job roles.

• Good knowledge of CRM practices and systems.
• Customer-oriented attitude with professionalism.
• Strong multitasking, time management, and target achieving

skills.

• Excellent communication and listening skills with good

command over the English language/ regional if applicable