Customer Care Executive

Advance Career Solutions; Mumbai; On-site; INR 167,000 - 301,000; Full time

Job summary

Advance Career Solutions in Mumbai is seeking a proactive Customer Support Executive to manage customer interactions, resolve queries, and ensure high satisfaction. The role requires strong communication, outbound calling, and relationship-building abilities to handle diverse customers.

You will work in a fast-paced environment, maintain CRM records, and coordinate with internal teams to ensure timely issue resolution while meeting daily and monthly targets.

Qualifications

• Freshers with excellent communication skills may apply.
• Excellent English communication (verbal and written).
• Hindi knowledge is advantageous.
• Outbound calling and telephonic skills.
• Proficient with MS Office and CRM software.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve queries and complaints within defined turnaround time.
• Follow up with customers regarding services and feedback.
• Provide accurate information about products and policies.
• Record customer interactions in CRM or internal systems.
• Coordinate with internal teams for timely resolution.
• Achieve daily, weekly, monthly calling and CS targets.
• Maintain high standards of customer service and professionalism.
• Escalate complex issues when required.
• Ensure adherence to company policies and quality standards.

Skills

Excellent English communication (verba

Hindi communication skills

Outbound calling skills

Active listening and problem-solving

Customer-centric attitude

Typing speed and documentation

MS Office proficiency

CRM software familiarity

Fast-paced multitasking

Strong interpersonal skills

Education

Graduate (any discipline)

Tools

MS Office

CRM software

Job description

Job Description Customer Support Executive

Position

Customer Support Executive

Location

As per business requirement

Employment Type

Full-Time

Experience

0–3 Years (Freshers with excellent communication skills may also apply)

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to manage customer interactions, resolve queries, and ensure a high level of customer satisfaction. The ideal candidate should possess excellent communication skills, be comfortable with outbound calling, and have the ability to build positive customer relationships.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional manner.
• Resolve customer queries, concerns, and complaints within the defined turnaround time.
• Conduct follow-up calls to customers regarding services, feedback, and issue resolution.
• Provide accurate information about products, services, and company policies.
• Maintain detailed records of customer interactions in CRM or internal systems.
• Coordinate with internal teams to ensure timely issue resolution.
• Achieve daily, weekly, and monthly calling and customer satisfaction targets.
• Maintain high standards of customer service and professionalism.
• Escalate complex issues to the appropriate department when required.
• Ensure adherence to company policies and quality standards.

Required Skills

• Excellent verbal and written communication skills in English.
• Good command of Hindi (additional regional languages will be an advantage).
• Strong outbound calling and telephonic conversation skills.
• Active listening and problem-solving abilities.
• Customer-centric approach with a positive attitude.
• Ability to handle customer objections and difficult conversations professionally.
• Basic computer knowledge including MS Office (Word, Excel, Outlook).
• Familiarity with CRM software is preferred.
• Good typing speed and documentation skills.
• Ability to multitask and work in a fast-paced environment.Strong interpersonal and relationship-building skills.

Preferred Qualifications

• Graduate in any discipline.
• Prior experience in Customer Support, Customer Service, Telecalling, Voice Process, BPO, or Call Centre will be preferred.
• Freshers with excellent communication skills are encouraged to apply.

Key Competencies

• Customer Relationship Management
• Communication Skills
• Outbound Calling
• Problem Solving
• Time Management
• Teamwork
• Adaptability
• Attention to Detail
• Professionalism
• Target Orientation