Customer Care Executive

AGI Moneey; Mumbai Suburban, New Delhi; On-site; INR 250,000 - 350,000; Full time

Job summary

AGI Moneey is seeking a multilingual customer support associate in Mumbai to handle calls, chats, and emails in Marathi, Hindi, and English. The role emphasizes accurate information delivery, timely resolution of queries, and meticulous updating of customer records.

Ideal candidates will be fluent in Marathi with strong communication skills in Hindi and English, plus basic computer knowledge. Willingness to work in shifts and a customer-centric approach are essential.

Qualifications

• Fluent in Marathi (spoken, reading & writing).
• Good communication skills in Hindi and English.
• Basic computer knowledge (MS Word, Email, CRM tools preferred).
• Good listening, problem-solving, and interpersonal skills.
• Ability to work in shifts, weekends, or holidays if required.

Responsibilities

• Handle inbound and outbound customer calls, chats, and emails.
• Communicate clearly and confidently in Marathi, Hindi, and English.
• Resolve customer queries, complaints, and requests in a timely manner.
• Provide accurate information about products, services, and processes.
• Maintain customer records and update information in the system.
• Escalate complex issues to the relevant department when required.
• Follow company policies, procedures, and quality standards.
• Ensure high levels of customer satisfaction and service quality.

Skills

Marathi language

Hindi language

English language

Basic computer knowledge

Listening skills

Problem-solving

Interpersonal skills

Shift flexibility

Customer-focused attitude

Tools

MS Word

CRM tools

Job description

Key Responsibilities:

• Handle inbound and outbound customer calls, chats, and emails
• Communicate clearly and confidently in Marathi, Hindi, and English
• Resolve customer queries, complaints, and requests in a timely manner
• Provide accurate information about products, services, and processes
• Maintain customer records and update information in the system
• Escalate complex issues to the relevant department when required
• Follow company policies, procedures, and quality standards
• Ensure high levels of customer satisfaction and service quality

Required Skills & Qualifications:

• Fluent in Marathi(spoken, Reading& Writing)
• Good communication skills in Hindi and English
• Basic computer knowledge (MS Word, Email, CRM tools preferred)
• Good listening, problem-solving, and interpersonal skills
• Ability to work in shifts, weekends, or holidays if required
• Customer-focused attitude with patience and empathy