Walk-in | Customer Care Executive

Digitide Solutions Limited; Hyderabad; On-site; INR 250,000 - 350,000; Full time

Job summary

Digitide Solutions Limited in Hyderabad is seeking a customer support professional to handle inbound/outbound calls and emails, understand customer needs, and provide end-to-end solutions. You will stay updated on product details and follow the escalation matrix to close queries efficiently.

The role emphasizes adherence to quality standards, teamwork, and timely communication in English and Hindi. Training will cover SOPs and customer service best practices.

Qualifications

• Typing speed 15 WPM with 75% accuracy
• Proficient computer skills; familiarity with internet usage
• Strong process orientation and systems thinking
• Good to average communication in English and Hindi
• Pleasant telephone etiquette with customer focus
• Eagerness to learn and adapt to processes

Responsibilities

• Handle inbound/outbound voice calls or email for resolving customer queries
• Listen to and understand customer requirements
• Provide product/service details and benefits to customers
• Provide end-to-end solutions to the customer
• Ask the correct questions probing and prompting the customer wherever required
• Timely and accurate capturing of all information given by the customer
• Timely follow-up with brands as per escalation matrix till closure
• Stay current with knowledge of products, processes, and services offered by the client
• Ensure full adherence to all quality parameters and SOP
• Co-operate with other team members, SMEs, and Team Leaders
• Ensure 100% adherence to schedule
• Escalate the call to the Team Leader/Manager wherever desirable
• Handle irate/demanding customers in a tactical manner

Skills

Typing speed 15 WPM

Computer literacy

Process orientation

English & Hindi communication

Telephone etiquette

Willingness to learn

Job description

Key Responsibilities

• Handle inbound/outbound voice calls or email for resolving customer queries
• Listen to and understand customer requirements
• Provide product/service details and benefits to customers
• Provide end-to-end solutions to the customer
• Ask the correct questions probing and prompting the customer wherever required
• Timely and accurate capturing of all information given by the customer
• Timely follow-up with brands as per escalation matrix till closure
• Stay current with knowledge of products, processes, and services offered by the client
• Ensure full adherence to all quality parameters and SOP
• Co-operate with other team members, SMEs, and Team Leaders
• Ensure 100% adherence to schedule
• Escalate the call to the Team Leader/Manager wherever desirable
• Handle irate/demanding customers in a tactical manner

Skills & Competencies

• Good typing skills – Minimum 15 WPM / 75% accuracy
• Adept at operating computers; familiarity with the internet is desired
• Process orientation and systems thinking
• Average to good communication skills in English and Hindi
• Pleasing telephone etiquette and customer focus
• Willingness to learn