Walk-in | Customer Care Executive

Digitide Solutions Limited; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

Digitide Solutions Limited in Bengaluru, India is seeking a customer support professional to handle inbound and outbound calls or emails for resolving customer queries. You will listen to requirements, provide product details, and offer end-to-end solutions while maintaining high-quality standards.

The role requires good typing speed, basic computer skills, and effective communication in English and Hindi. A willingness to learn and adapt to processes is essential for success in this position.

Qualifications

• Experience handling inbound/outbound calls or emails.
• Good typing speed and accuracy.
• Strong English and Hindi communication.
• Willingness to learn and adapt.

Responsibilities

• Handle inbound/outbound voice calls or email for resolving customer queries
• Listen to and understand customer requirements
• Provide product/service details and benefits to customers
• Provide end-to-end solutions to the customer
• Ask the correct questions probing and prompting the customer wherever required
• Timely and accurate capturing of all information given by the customer
• Timely follow-up with brands as per escalation matrix till closure
• Stay current with knowledge of products, processes, and services offered by the client
• Ensure full adherence to all quality parameters and SOP
• Co-operate with other team members, SMEs, and Team Leaders
• Ensure 100% adherence to schedule
• Escalate the call to the Team Leader/Manager wherever desirable
• Handle irate/demanding customers in a tactical manner

Skills

Typing 15 WPM

Computer literacy

English & Hindi communication

Customer service mindset

Process oriented

Job description

Key Responsibilities

• Handle inbound/outbound voice calls or email for resolving customer queries
• Listen to and understand customer requirements
• Provide product/service details and benefits to customers
• Provide end-to-end solutions to the customer
• Ask the correct questions probing and prompting the customer wherever required
• Timely and accurate capturing of all information given by the customer
• Timely follow-up with brands as per escalation matrix till closure
• Stay current with knowledge of products, processes, and services offered by the client
• Ensure full adherence to all quality parameters and SOP
• Co-operate with other team members, SMEs, and Team Leaders
• Ensure 100% adherence to schedule
• Escalate the call to the Team Leader/Manager wherever desirable
• Handle irate/demanding customers in a tactical manner

Skills & Competencies

• Good typing skills – Minimum 15 WPM / 75% accuracy
• Adept at operating computers; familiarity with the internet is desired
• Process orientation and systems thinking
• Average to good communication skills in English and Hindi
• Pleasing telephone etiquette and customer focus
• Willingness to learn