Walk-in | Customer Care Executive

Digitide Solutions Limited; Dadri; On-site; INR 180,000 - 300,000; Full time

Job summary

Digitide Solutions Limited is seeking a customer support associate in Dadri, UP to handle inbound/outbound calls and emails, understand customer requirements, and provide product details and end-to-end solutions.

You will maintain quality, follow escalation procedures, stay updated on offerings, and collaborate with teammates to ensure timely resolution and high customer satisfaction.

Qualifications

• Typing speed of at least 15 WPM with 75% accuracy.
• Familiarity with computers; basic internet use.
• Ability to think in process terms and follow procedures.
• Good communication in English and Hindi.
• Polite telephone manners and customer focus.
• Willingness to learn new processes and tools.

Responsibilities

• Handle inbound/outbound voice calls or email for resolving customer queries
• Listen to and understand customer requirements
• Provide product/service details and benefits to customers
• Provide end-to-end solutions to the customer
• Ask the correct questions probing and prompting the customer wherever required
• Timely and accurate capturing of all information given by the customer
• Timely follow-up with brands as per escalation matrix till closure
• Stay current with knowledge of products, processes, and services offered by the client
• Ensure full adherence to all quality parameters and SOP
• Co-operate with other team members, SMEs, and Team Leaders
• Ensure 100% adherence to schedule
• Escalate the call to the Team Leader/Manager wherever desirable
• Handle irate/demanding customers in a tactical manner

Skills

Typing speed

Computer literacy

Process orientation

English & Hindi comms

Telephone etiquette

Willingness to learn

Job description

Key Responsibilities

• Handle inbound/outbound voice calls or email for resolving customer queries
• Listen to and understand customer requirements
• Provide product/service details and benefits to customers
• Provide end-to-end solutions to the customer
• Ask the correct questions probing and prompting the customer wherever required
• Timely and accurate capturing of all information given by the customer
• Timely follow-up with brands as per escalation matrix till closure
• Stay current with knowledge of products, processes, and services offered by the client
• Ensure full adherence to all quality parameters and SOP
• Co-operate with other team members, SMEs, and Team Leaders
• Ensure 100% adherence to schedule
• Escalate the call to the Team Leader/Manager wherever desirable
• Handle irate/demanding customers in a tactical manner

Skills & Competencies

• Good typing skills – Minimum 15 WPM / 75% accuracy
• Adept at operating computers; familiarity with the internet is desired
• Process orientation and systems thinking
• Average to good communication skills in English and Hindi
• Pleasing telephone etiquette and customer focus
• Willingness to learn