Customer Care Executive

Authentic Staffing Agency; Navi Mumbai; On-site; INR 180,000 - 300,000; Full time

Job summary

Authentic Staffing Agency in Navi Mumbai is seeking a Customer Care Executive to handle incoming calls, resolve queries, and provide basic technical support. Freshers with excellent communication skills are welcome, with 0–2 years of experience preferred.

Excellent communication in English and Hindi is mandatory, along with good listening and customer-handling skills to manage high call volumes in a fast-paced environment.

Qualifications

• Must be a graduate with good academic record.
• Excellent communication and listening skills.
• Fluent in English and Hindi is mandatory.
• Ability to handle a high volume of calls with professionalism.

Responsibilities

• Handle incoming customer calls and resolve queries/complaints.
• Provide basic technical support and ensure timely resolution.
• Handle customer escalations professionally.

Skills

Communication skills

English

Hindi

Phone etiquette

High volume calls

Technical aptitude

Education

Any Graduation

Job description

Job Details:

Position: Customer Care Executive

Location: Navi Mumbai
Qualification: Any Graduate
Experience: 0 to 2 years preferred; freshers with excellent communication skills can also be considered.

Number of Requirement: 5

Key Responsibilities:

• Handle incoming customer calls and resolve queries/complaints.
• Provide basic technical support and ensure timely resolution.
• Handle customer escalations professionally.

Key Requirements:

• Excellent communication skills in English and Hindi Mandatory.
• Good listening and customer-handling skills.
• Professional phone etiquette.
• Comfortable handling a high volume of calls.
• Basic technical aptitude and willingness to learn.
• Customer-focused and comfortable working in a fast-paced environment.