Customer Care Executive

Enfocar It Solutions; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Enfocar It Solutions in Mumbai is seeking a dedicated Customer Support Specialist to manage customer queries via phone, email and chat and contribute to high NPS through exceptional service delivery.

Collaborate with product and training teams to drive improvements and training programs, ensuring smooth operation of next generation networks.

Responsibilities

• Manage customer queries via phone, email, and chat
• Maintain high NPS score through exceptional service delivery
• Collaborate with teams on product improvements and training programs

Job description

Responsibilities:

• Manage customer queries via phone, email, and chat
• Maintain high NPS score through exceptional service delivery
• Collaborate with teams on product improvements and training programs

Role Category: Customer Success, Service & Operations - Other

Our client leads communication revolution by providing software products and integrated solutions for effective design and operation of next generation networks.