Customer Care Executive by HS

NoBroker; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

NoBroker in Bengaluru, India is looking for a customer service professional to handle inquiries via phone, email and chat, ensuring quick and accurate resolutions. The role focuses on exceptional service, problem solving, and customer satisfaction.

You will address complaints professionally, escalate when needed, and strive to meet KPI targets including handling time, first contact resolution, and satisfaction. Upselling opportunities are also part of the role.

Qualifications

• Experience in customer service through multiple channels.
• Ability to resolve queries and complaints professionally.
• Wamiliarity with cross-selling opportunities and targets.

Responsibilities

• Provide exceptional customer service through phone calls, emails, and chats to resolve customer queries and concerns.
• Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution.
• Meet or exceed monthly performance targets for call handling time, first contact resolution rate, and overall customer satisfaction.
• Identify opportunities for cross-selling/upselling products/services to existing customers.

Skills

Customer service

Phone calls

Emails

Chats

Complaint handling

Upselling

Job description

Roles and Responsibilities

• Provide exceptional customer service through phone calls, emails, and chats to resolve customer queries and concerns.
• Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution.
• Meet or exceed monthly performance targets for call handling time, first contact resolution rate, and overall customer satisfaction.
• Identify opportunities for cross-selling/upselling products/services to existing customers.