Customer Care Executive

Omni-Net Technologies Pvt. Ltd.; Lucknow; On-site; INR 300,000 - 540,000; Full time

Job summary

Omni-Net Technologies Pvt. Ltd. based in Lucknow seeks a Customer Care Supervisor to oversee queries across all channels, supervise the team of executives, and coordinate training with software developers to raise service quality.

You will monitor call logs, respond professionally to callers, analyze reports, manage phone lines and devices, and compile data into actionable insights. Excellent English communication and IT/ITeS customer care experience are essential for effective grievance

Qualifications

• Good communication skills with fluent English (verbal and written)
• Ability to supervise and coordinate a team of customer care executives
• IT & ITeS customer care experience
• Attention to detail and problem solving
• Strong listening and communication skills

Responsibilities

• Manage and revert all types of queries/grievances via all communication modes
• Monitor/supervise customer care executives
• Coordinate training sessions with software developers
• Maintain/check call logs maintained by customer care executives
• Answer calls professionally and provide required information
• Analyze various reports and generate insights
• Manage phone lines, instruments and mobile phones
• Compile data and generate reports from calls received

Job description

Managing/ reverting all types of queries/Grievances being received through all communication modes.

• Monitoring/supervising customer care executives.
• Providing/coordinating training sessions to customer care executives, as per requirement in co-ordination with respective Software Developer.
• Maintaining/Checking call logs maintained by customer care executives.
• Answering phone calls in a professional manner and providing information/details as required by the callers.
• Analysis of various reports.
• Managing the phone lines, Telephone instruments and mobile phone.
• Compilation of data and then generation/analysis of reports on the basis of calls being received.

Desired Skills / Experience

• Good Communication skills. Verbal and written fluency in English.
• Ability to efficiently handle and supervise team of customer care executives.
• Technically sound and should have good IT & ITeS Customer Care Division experience.
• Ability to listen and pay attention to details.
• Problem solving/Grievance handling.

Preferred Qualification

• Convent Educated
• Basic course of computer.