Customer Care Executive

Ultrafresh; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

Ultrafresh is seeking a dedicated Customer Support Associate to handle and resolve customer complaints with professionalism. You will manage high-priority concerns and coordinate across internal teams to ensure timely resolutions.

You will follow up until issues are resolved, maintain escalation records, and prepare daily MIS reports to monitor trends. Strong communication is essential to ensure customer satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Experience in handling customer escalations and complaints.
• Ability to manage difficult customers professionally.
• Good coordination and follow-up skills.
• Customer relationship management.
• Basic knowledge of MS Excel and CRM tools.

Responsibilities

• Handle and resolve customer complaints and escalations professionally.
• Manage high-priority and critical customer concerns.
• Coordinate with internal departments to ensure timely resolution.
• Follow up with customers until their issues are resolved.
• Maintain escalation records and prepare daily MIS reports.
• Ensure customer satisfaction through effective communication.
• Identify recurring issues and suggest process improvements.
• Handle inbound and outbound customer calls.

Skills

Verbal and written communication

Problem-solving

Handling escalations

Dealing with difficult customers

Coordination and follow-up

Customer relationship management

MS Excel

Tools

CRM tools

Job description

1. Key Responsibilities

• Handle and resolve customer complaints and escalations professionally.
• Manage high-priority and critical customer concerns.
• Coordinate with internal departments to ensure timely resolution.
• Follow up with customers until their issues are resolved.
• Maintain escalation records and prepare daily MIS reports.
• Ensure customer satisfaction through effective communication.
• Identify recurring issues and suggest process improvements.
• Handle inbound and outbound customer calls.

2. Required Skills

• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Experience in handling customer escalations and complaints.
• Ability to manage difficult customers professionally.
• Good coordination and follow-up skills.
• Customer relationship management.
• Basic knowledge of MS Excel and CRM tools.