Customer Care Executive

Genxlead; Indore; On-site; INR 250,000 - 400,000; Full time

Job summary

Genxlead in Indore is seeking a Customer Support Executive/Sr Executive to deliver exceptional support. You will be the first point of contact for customers, handling queries, escalations and ensuring a seamless experience to boost retention.

Responsibilities include inbound/outbound calls, sales, lead conversion, email and chat support, CRM updates, and reporting. The ideal candidate will have strong communication in English and local language, comfortable with targets, and a customer-first

Qualifications

• Graduate or undergraduate candidate.
• Proficient in English and local language.
• Familiar with CRM and MS Excel.

Responsibilities

• Handle inbound/outbound calls, resolve queries and escalate when needed.
• Convert inquiries into sales and achieve targets.
• Respond to emails and live chats promptly with accurate info.
• Update CRM with leads, follow-ups and closures.
• Prepare daily call, sales and follow-up reports.

Skills

Excellent communication

Target-driven

Customer-focused

Problem-solving

Negotiation skills

Education

Bachelor’s degree

Tools

CRM software

MS Excel

Job description

Job Title: Customer Support Executive

Department: Customer Care Team
Reports To: Customer Care Team Leader
Location: Indore, VijayNagar
Employment Type: Full-Time

Job Description:

The Customer Care Executive/ Sr Executive is responsible for delivering exceptional support and service to customers. This role involves handling customer queries, customer escalations, resolving issues and ensuring a seamless customer experience to enhance retention and satisfaction.

You will be the first point of contact for customers, playing a key role in maintaining customer loyalty and upholding the companys reputation.

Key Roles & Responsibilities:

Inbound & Outbound Calling

• Handle customer queries via incoming calls professionally and efficiently
• Make outbound calls for follow-ups, promotions, feedback, and lead conversion
• Explain products/services clearly and resolve customer concerns
• Maintain call quality and accurate call records

Sales & Lead Conversion

• Convert inquiries into successful sales
• Achieve daily, weekly, and monthly sales targets
• Upsell and cross-sell products/services wherever appropriate
• Update CRM with leads, follow-ups, and closures

Email & Chat Support

• Respond to customer emails and live chats promptly and professionally
• Provide complete and accurate information to customers
• Maintain proper documentation of conversations

Customer Relationship Management

• Build strong relationships with customers
• Ensure customer satisfaction and retention
• Collect customer feedback and share insights with the team

Reporting & Documentation

• Maintain daily call, sales, and follow-up reports
• Track customer interactions in CRM systems
• Follow company policies, scripts, and escalation procedures

Required Skills & Qualifications

• Any graduate / under-graduate
• Excellent communication skills in English and [Local Language]
• Basic computer knowledge (MS Excel, CRM, email handling)
• Good sales persuasion and negotiation skills
• Ability to handle pressure and meet targets
• Customer-first attitude and problem-solving skills

Preferred Skills

• Experience in BPO, Call Centre, Sales, or Customer Support
• Knowledge of chat tools, ticketing systems, and CRM software
• Multilingual communication is an added advantage

Qualifications & Skills:

• Bachelor’s degree.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Computer skills