Customer Support Executive - Freshers - Indore Location

Genxlead; Indore District; Presencial; INR 201.000 - 312.000; Jornada completa

Descripción de la vacante

Genxlead in Indore is seeking a Customer Support Executive to handle inbound and outbound calls, respond to emails and chats, and convert inquiries into sales. You will maintain CRM records, track interactions, and ensure high customer satisfaction while meeting daily targets.

The role requires excellent English and local language communication, basic computer skills, and a customer-first attitude. This on-site position offers growth in a dynamic Customer Care Team.

Formación

• Any graduate / under-graduate.
• Excellent communication skills in English and Local Language.
• Basic computer knowledge (MS Excel, CRM, email handling).
• Good sales persuasion and negotiation skills.
• Ability to handle pressure and meet targets.
• Customer-first attitude and problem-solving skills.

Responsabilidades

• Handle customer queries via incoming calls professionally and efficiently.
• Make outbound calls for follow-ups, promotions, feedback, and lead conversion.
• Explain products/services clearly and resolve customer concerns.
• Maintain call quality and accurate call records.
• Convert inquiries into successful sales and achieve targets.
• Update CRM with leads, follow-ups, and closures.
• Respond to customer emails and live chats promptly and professionally.
• Maintain proper documentation of conversations.
• Build strong relationships with customers and ensure retention.
• Track customer interactions in CRM systems.

Conocimientos

English communication

Local language

CRM proficiency

MS Excel

Negotiation skills

Target focus

Educación

Bachelor’s degree

Any graduate/undergraduate

Herramientas

CRM software

Chat tools

Ticketing systems

Descripción del empleo

Job Title

Customer Support Executive

Department

Customer Care Team

Reports To

Customer Care Team Leader

Location

Vijay Nagar, Indore

Employment Type

Full-Time

Job Description

The Customer Care Executive/ Sr Executive is responsible for delivering exceptional support and service to customers. This role involves handling customer queries, customer escalations, resolving issues and ensuring a seamless customer experience to enhance retention and satisfaction.

You will be the first point of contact for customers, playing a key role in maintaining customer loyalty and upholding the companys reputation.

Key Roles & Responsibilities

Inbound & Outbound Calling

• Handle customer queries via incoming calls professionally and efficiently
• Make outbound calls for follow-ups, promotions, feedback, and lead conversion
• Explain products/services clearly and resolve customer concerns
• Maintain call quality and accurate call records

Sales & Lead Conversion

• Convert inquiries into successful sales
• Achieve daily, weekly, and monthly sales targets
• Upsell and cross-sell products/services wherever appropriate
• Update CRM with leads, follow-ups, and closures

Email & Chat Support

• Respond to customer emails and live chats promptly and professionally
• Provide complete and accurate information to customers
• Maintain proper documentation of conversations

Customer Relationship Management

• Build strong relationships with customers
• Ensure customer satisfaction and retention
• Collect customer feedback and share insights with the team

Reporting & Documentation

• Maintain daily call, sales, and follow-up reports
• Track customer interactions in CRM systems
• Follow company policies, scripts, and escalation procedures

Required Skills & Qualifications

• Any graduate / under-graduate
• Excellent communication skills in English and [Local Language]
• Basic computer knowledge (MS Excel, CRM, email handling)
• Good sales persuasion and negotiation skills
• Ability to handle pressure and meet targets
• Customer-first attitude and problem-solving skills

Preferred Skills

• Experience in BPO, Call Centre, Sales, or Customer Support
• Knowledge of chat tools, ticketing systems, and CRM software
• Multilingual communication is an added advantage

Qualifications & Skills:

• Bachelor’s degree.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Computer skills