Customer Care Executive

SeasonMade; Mumbai; On-site; INR 240,000 - 420,000; Full time

Job summary

SeasonMade is seeking aCustomer Support Associate in Mumbai to handle calls, queries, and complaints with professionalism. You will work with internal teams to resolve escalations and ensure high levels of customer satisfaction.

The ideal candidate has strong communication skills, experience with e-commerce platforms, and familiarity with CRM tools. The role focuses on delivering excellent service and understanding customer concerns daily.

Qualifications

• Excellent written and verbal communication skills.
• Experience handling calls, complaints and queries in a professional manner.
• Familiarity with CRM systems and e-commerce platforms is preferred.

Responsibilities

• Handle customer calls, complaints, and queries in a professional manner.
• Collaborate with internal teams to resolve escalations.
• Resolve customer issues promptly and efficiently.
• Provide excellent customer service by understanding needs and concerns.

Skills

Customer service

Communication skills

CRM proficiency

E-commerce platforms

Tools

CRM software

Helpdesk tools

Job description

Roles and Responsibilities

• Handle customer calls, complaints, and queries in a professional manner.
  


• Resolve customer issues promptly and efficiently.
  


• Provide excellent customer service by understanding their needs and concerns.
  


• Collaborate with internal teams to resolve complex customer escalations.
  

Desired Candidate Profile

• Excellent communication skills (written & verbal) for effective call handling.
  


• Proficiency in e-commerce platforms, customer support tools, and CRM systems.