Customer Care Executive

Nxthire India; Hyderabad; On-site; INR 181,000 - 257,000; Full time

Job summary

Nxthire India is seeking a Customer Support Executive for Domestic Voice Process based in Hyderabad. You will handle customer calls, addressing banking and healthcare inquiries, and assist patients with appointments while maintaining professional communication.

The role requires strong language skills in English (and Hindi for banking), basic computer literacy, and a customer-first approach. Freshers can apply for banking; healthcare requires 10+2 or graduation. Training provided.

Qualifications

• Banking: Graduation mandatory; freshers and candidates with 6 months1 year of experience can apply.
• Healthcare: 10+2 or Graduation; freshers and experienced candidates can apply.
• English and Hindi mandatory for Banking; English mandatory for Healthcare.
• Good communication skills and basic computer knowledge required.

Responsibilities

• Handle inbound and outbound customer calls.
• Resolve customer queries related to banking services or healthcare packages.
• Book patient appointments and explain healthcare services.
• Maintain professional communication and customer satisfaction.
• Follow process guidelines and maintain accurate records.

Skills

Good communication

Basic computer knowledge

English proficiency

Hindi proficiency

Education

Banking: Graduation mandatory

Healthcare: 10+2 or Graduation

Job description

Job Opening: Customer Support Executive Domestic Voice Process

Processes

Banking (Axis Bank) & Healthcare

Job Location

Hyderabad

Job Responsibilities

• Handle inbound and outbound customer calls.
• Resolve customer queries related to banking services or healthcare packages.
• Book patient appointments and explain healthcare services.
• Maintain professional communication and customer satisfaction.
• Follow process guidelines and maintain accurate records.

Eligibility

• Banking: Graduation mandatory; freshers and candidates with 6 months1 year of experience can apply.
• Healthcare: 10+2 or Graduation; freshers and experienced candidates can apply.
• English and Hindi mandatory for Banking; English mandatory for Healthcare.
• Good communication skills and basic computer knowledge required.

Salary

• Banking Freshers: 16,200 CTC | 15,700 Take-Home.
• Banking Experienced: 23,000 CTC | 17,500 Take-Home.
• Healthcare: Salary as per company norms.

Work Schedule

• Banking: 6 days working, 1 rotational week off; cab facility or transport allowance as applicable.
• Healthcare: 5 days working, 2 split week-offs; no cab facility.

Interview Rounds

HR Screening, Operations, Client Round, and Versant Test (Healthcare).