Customer Support Executive

Ravin Software Solutions; Dadri, Hyderabad, Bengaluru; In loco; INR 300.000 - 500.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Training & development

Career growth

Supportive environment

Descrizione del lavoro

Ravin Software Solutions is hiring a Customer Support Executive for International Voice Process. The role involves handling international calls with strong English communication and a customer-focused approach.

Location includes Hyderabad, Bangalore, and Noida. It's a Full-Time role with rotational night shifts. Freshers and experienced candidates can apply, with training and growth opportunities in the BPO sector.

Competenze

• Good English communication is mandatory.
• Strong listening and interpersonal skills are required.
• Ability to handle international customers professionally.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational night shifts.
• Able to work in a target-driven environment.
• Customer-focused attitude with a willingness to learn.

Mansioni

• Handle inbound/outbound calls from international customers.
• Resolve queries, concerns, and complaints professionally.
• Provide accurate information about products, services, and processes.
• Maintain high standards of customer satisfaction and service quality.
• Understand customer requirements and provide suitable solutions.
• Document interactions and update CRM details.
• Follow company policies and call-handling procedures.
• Achieve daily, weekly, and monthly targets.

Conoscenze

Verbal English

Active listening

Interpersonal skills

Problem-solving

Basic computer

Typing skills

Rotational shifts

Target-driven

Formazione

Any Graduate / Undergraduate

Descrizione del lavoro

Hiring: Customer Support Executive International Voice Process

Job Title: Customer Support Executive
Process: International Voice Process
Job Locations: Hyderabad, Bangalore, Noida
Job Type: Full-Time
Department: Customer Service / Operations

Job Summary

We are hiring enthusiastic and customer-focused professionals for the position of Customer Support Executive – International Voice Process. The ideal candidates should have good English communication skills, a customer-oriented approach, and the ability to handle international customer queries over the phone.

Key Responsibilities

• Handle inbound and/or outbound calls from international customers.
• Resolve customer queries, concerns, and complaints professionally.
• Provide accurate information about products, services, and processes.
• Maintain high standards of customer satisfaction and service quality.
• Understand customer requirements and provide appropriate solutions.
• Document customer interactions and update details in the CRM system.
• Follow company policies, quality standards, and call-handling procedures.
• Achieve daily, weekly, and monthly performance targets.

Required Skills

• Excellent verbal communication skills in English.
• Good listening, problem-solving, and interpersonal skills.
• Ability to handle international customers professionally.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts, including night shifts.
• Ability to work in a target-driven environment.
• Customer-focused attitude with a willingness to learn.

Eligibility Criteria

• Education: Any Graduate / Undergraduate (as per company requirements).
• Experience: Freshers and experienced candidates can apply.
• Language: Good English communication is mandatory.
• Age: As per company policy.
• Shift: Flexible to work in rotational shifts and night shifts.
• Location: Hyderabad, Bangalore, or Noida.
• Joining: Immediate joiners and candidates with short notice periods preferred.

Preferred Candidate Profile

• Candidates with prior experience in international voice processes, BPO, call centres, or customer service will have an advantage.
• Candidates should be comfortable speaking with international customers.
• Candidates must be willing to work from the assigned office location, if the role is office-based.

What We Offer

• Competitive salary based on experience and interview performance.
• Professional training and development opportunities.
• Career growth in the customer service and BPO industry.
• Supportive work environment.

Keywords

Customer Support Executive, International Voice Process, Customer Service Executive, International BPO, Voice Process, Call Centre Executive, Customer Care Executive, English Communication, BPO Jobs, Hyderabad Jobs, Bangalore Jobs, Noida Jobs.