Domestic Customer Service Executive (Gurgaon)

Shell Infotech; Gurugram District; Vor Ort; INR 173.000 - 201.000; Vollzeit

Zusammenfassung

Shell Infotech is hiring Customer Service Executives for a domestic inbound voice process in Haryana. You will handle customer calls, resolve queries, and upsell relevant products. The role requires good English, basic computer skills, and the ability to work in rotational shifts.

The job offers a 6-day work week with one rotational off, and compensation ranges from 15,500 to 18,000 INR per month for freshers to experienced candidates.

Qualifikationen

• Freshers and experienced candidates welcome.
• Good English comprehension and communication.
• Basic computer knowledge and typing speed required.
• Ability to work in rotational shifts and in a target-driven environment.
• Cricket knowledge may be considered a plus.

Aufgaben

• Handle inbound customer calls and resolve queries.
• Provide accurate information and upsell relevant products/services when appropriate.
• Maintain detailed call documentation and adhere to process guidelines.
• Meet quality, productivity, AHT and customer satisfaction targets.
• Maintain professional communication throughout customer interactions.

Kenntnisse

Domestic Voice Process

Customer Service

Inbound Calling

Voice Support

Customer Query Resolution

English Communication

Problem Solving

KPI Awareness

AHT Focus

CSAT Focus

FCR Focus

Quality Score

Attendance Adherence

Productivity

Ausbildung

Any Graduate

Tools

Computer Knowledge

Typing Speed

Jobbeschreibung

We are hiring Customer Service Executives for a domestic inbound voice process for our client. The role involves handling incoming customer calls, resolving customer queries, providing appropriate service information, and identifying opportunities to upsell relevant products or services and Upselling Process.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Assist customers with queries related to Banking Process.
• Understand customer concerns and provide appropriate resolutions and cross selling,
• Maintain accurate call documentation and follow process guidelines.
• Meet defined quality, productivity, AHT and customer satisfaction targets.
• Maintain professional communication throughout the customer interaction.

Candidate Profile

• Good English communication skills.
• Comfortable handling customers over the phone.
• Good listening and problem-solving skills.
• Basic computer and internet knowledge.
• Ability to understand and explain product-related information.
• Customer-service orientation with a positive attitude.
• Ability to work in a target-driven environment.
• Willingness to work in rotational shifts, if applicable.

Skills Required

• Domestic Voice Process
• Customer Service
• Inbound Calling
• Voice Support
• Customer Query Resolution
• Computer Knowledge
• English Communication
• Problem Solving
• Key Performance Indicators
• Average Handling Time (AHT)
• Customer Satisfaction (CSAT)
• First Call Resolution (FCR)
• Quality Score
• Attendance & Adherence
• Productivity

Mandatory

• Good English comprehension
• Basic computer knowledge
• Good typing speed
• Attention to detail
• Cricket knowledge
• Willingness to work rotational shifts

Eligibility

• Education: Any Graduate
• Experience: Freshers And Experience

Salary

: 15,500 per month for freshers, up to Rs18,000 per month for candidates with relevant experience.

Work Details

• After training, employees will work in rotational shifts:
• Female employees: Shift window from 8:00 AM to 8:00 PM
• Male employees: Rotational shifts as per business requirements
• The role follows a 6-day working schedule with one rotational day off.

Cab facility

Not provided during general shifts. Cab transportation is available only for employees working during odd hours.

Documents Required

• Education Documents
• Aadhaar Card
• PAN Card
• Educational Certificates / Marks Memos
• Previous Employment Documents
• Offer Letter
• Previous Organization Pay Slips
• Relieving / Experience Letter

Interview Process

• HR Round
• Operations Round

Contact person: HR Ashwini @ 7406193581