Customer Care Executive

Bag Maker; Haryana; Vor Ort; INR 335.000 - 502.000; Vollzeit

Zusammenfassung

Bag Maker is seeking a Customer Care Executive to manage customer interactions, maintain CRM records, and provide timely order/tracking updates. The role emphasizes strong communication, problem-solving, and a customer-first approach to ensure high service quality.

The position is based in Sector 37, Gurgaon, with in-person, full-time duties and standard working hours from Monday to Saturday. CSR exposure and MS Office proficiency are valued.

Qualifikationen

• 2–4 years of experience in customer service or a similar role.

Aufgaben

• Handle customer queries via phone, email, and other communication channels
• Update and maintain customer information in the CRM system
• Provide order/tracking updates to customers
• Respond to customer emails promptly and professionally
• Coordinate with internal teams to resolve customer issues
• Ensure high levels of customer satisfaction and service quality

Kenntnisse

Verbal communication

Written communication

CRM knowledge

MS Office

Interpersonal skills

Problem solving

Multitasking

Time management

Customer focus

Tools

CRM systems

MS Office

Jobbeschreibung

Job Title: Customer Care Executive

Job Summary: We are looking for a Customer Care Executive with strong communication skills to manage customer interactions and maintain accurate CRM records. The role involves handling customer queries, providing tracking updates, and responding to emails in a timely and professional manner.

Key Responsibilities:

• Handle customer queries via phone, email, and other communication channels
• Update and maintain customer information in the CRM system
• Provide order/tracking updates to customers
• Respond to customer emails promptly and professionally
• Coordinate with internal teams to resolve customer issues
• Ensure high levels of customer satisfaction and service quality

Required Skills & Qualifications:

• Excellent verbal and written communication skills
• Basic knowledge of CRM systems and MS Office
• Strong interpersonal and problem-solving skills
• Ability to multitask and manage time effectively
• Customer-oriented attitude with attention to detail

Experience:

• 2–4 years of experience in customer service or a similar role.

Location: Sector 37, Gurgaon

Working Hours: Monday – Saturday (10 am – 7 pm)

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person