Customer Care Executive

W3villa Technologies Pvt. Ltd.; New Delhi; On-site; INR 180,000 - 300,000; Full time

Job summary

W3villa Technologies Pvt. Ltd. in New Delhi invites applications for a Customer Care Executive who will handle customer queries, complaints, and service requests, and ensure timely resolutions with high customer satisfaction.

The role requires communication skills, basic computer knowledge including MS Excel, and the ability to work under pressure with a positive attitude. Freshers or candidates with 0–2 years of experience are welcome.

Qualifications

• Graduate or 12th pass as per company requirement.
• Fresher or 0–2 years of experience in customer support.
• Basic computer knowledge in MS Excel and email handling.

Responsibilities

• Handle incoming customer calls, emails, and WhatsApp queries.
• Provide accurate information about products and services.
• Register complaints of all products.
• Coordinate with internal teams (Service, Technical) for issue resolution.
• Maintain records of customer interactions and update CRM systems.

Skills

Customer handling

MS Excel

Email handling

Problem-solving

Work under pressure

Positive attitude

Education

Graduate / 12th Pass

Job description

1 Position

0.0-2.0 Years

Job Description

Care Executive Job Description (JD)
Job Location: [ Rithala – Rohini New Delhi]

Job Title: Customer Care Executive

Job Summary:

We are looking for a Customer Care Executive to handle customer queries, complaints, and service requests efficiently. The candidate will be responsible for ensuring timely response and resolution, while maintaining a high level of customer satisfaction.

Key Responsibilities:

• Handle incoming customer calls, emails, and WhatsApp queries.
• Provide accurate information about products and services.
• Register complaints of All Products.
• Coordinate with internal teams (Service, Technical, etc.) for issue resolution.
• Maintain records of customer interactions and update CRM systems.

Required Skills:

• Basic computer knowledge (MS Excel, Email handling).
• Problem-solving and customer-handling skills.
• Ability to work under pressure and manage high call volumes.
• Positive attitude and willingness to learn.

Qualification:

• Graduate / 12th Pass (depending on company requirement).
• Fresher or 0–2 years of experience in customer support.

Personal Information

First Name *

Last Name *

Email Address *

Professional Information

Current Organization

Current Position

Total Experience

Years of experience in your field

Years *

Months *

Current/Expected CTC in Rupees Per Annum

Notice Period *

Immediate

15 days

1 month

2 months

3 months

More than 3 months

About Yourself *

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