Customer Care Executive

Cogncise Business Services; South Goa District; On-site; INR 300,000 - 420,000; Full time

Job summary

Cogncise Business Services Pvt Ltd in Goa is seeking a Customer Care Executive to manage customer interactions across channels, handle escalations, and maintain accurate data in our CRM systems. The ideal candidate will have strong communication, problem-solving abilities, and a customer-centric approach to deliver excellent service.

On-site role with regular hours and opportunities to grow within Operations.

Qualifications

• Graduate or equivalent qualification.
• Prior experience in customer care or a similar role preferred.
• Strong written and verbal communication skills (especially email).
• Experience with CRM systems and customer data management.
• Good problem-solving and interpersonal skills.
• Ability to handle escalations calmly and professionally.
• Basic computer skills (MS Excel, Word, email tools).

Responsibilities

• Handle customer inquiries, requests, and complaints via email and other communication channels in a timely and professional manner
• Manage and resolve email escalations, ensuring proper follow-ups and customer satisfaction
• Provide effective customer handling, including understanding customer needs and offering appropriate solutions
• Maintain and update customer data accurately in internal systems
• Perform data management tasks such as record verification, reporting, and data cleanliness
• Use and manage CRM tools to track interactions, cases, and resolutions
• Coordinate with internal teams to resolve complex customer issues
• Ensure compliance with company policies, service standards, and SLAs

Skills

Strong written and verbalcommunication

Customer handling

Problem solving

Interpersonal skills

Escalation management

MS Word

Education

Graduate or equivalent qualification

Tools

MS Excel

MS Word

Email tools

CRM software

Job description

Job description:

Job Title: Customer Care Executive

Company: Cogncise Business Services Pvt Ltd

Location: Goa (On-site)

Experience: 1-3 years

Job Timings: 5am 2pm IST

Employment Type: Full-time, Permanent

Department: Operations / Projects

Job Summary

We are looking for a dedicated and customer-focused Customer Care Executive to manage customer interactions across multiple channels, handle escalations, and maintain accurate customer data within our CRM systems. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for delivering excellent customer experiences.

Key Responsibilities

• Handle customer inquiries, requests, and complaints via email and other communication channels in a timely and professional manner
• Manage and resolve email escalations, ensuring proper follow-ups and customer satisfaction
• Provide effective customer handling, including understanding customer needs and offering appropriate solutions
• Maintain and update customer data accurately in internal systems
• Perform data management tasks such as record verification, reporting, and data cleanliness
• Use and manage CRM tools to track interactions, cases, and resolutions
• Coordinate with internal teams to resolve complex customer issues
• Ensure compliance with company policies, service standards, and SLAs

Required Skills & Qualifications

• Graduate or equivalent qualification
• Prior experience in customer care, customer support, or a similar role preferred
• Strong written and verbal communication skills (especially email communication)
• Experience with CRM systems and customer data management
• Good problem-solving and interpersonal skills
• Ability to handle escalations calmly and professionally
• Basic computer skills (MS Excel, Word, email tools)

Preferred Attributes

• Customer-centric mindset
• Attention to detail and accuracy in data handling
• Ability to multitask and work in a fast-paced environment
• Team player with a positive attitude