Customer Care Executive _Gurgaon

ZEISS; Gurugram District; Sur place; INR 350 000 - 520 000; Plein temps

Résumé du poste

ZEISS invites applications for Customer Care Executive at Gurgaon. The role requires 3+ years in customer care, and proficiency in English and Hindi. You will handle customer inquiries, complaints and orders, coordinate with internal teams, and ensure timely resolutions with clear communication.

Candidate should be graduate, familiar with ERP systems and MS Office, and capable of delivering data reports. Six-day work week with Sunday off, located in Sushant Lok Phase 1, Gurgaon.

Qualifications

• Graduation is required.
• Minimum 3 years in customer care (front line).
• Excellent communication skills.
• Fluency in English and Hindi preferred.

Responsabilités

• Handle customer complaints and provide information.
• Document and report customer issues with defined TATs.
• Communicate with customers via email, phone, WhatsApp.
• Coordinate with internal teams for resolution.

Connaissances

ERP system

MS Office

Customer service

Communication

Team leadership

Logistics

Formation

Graduate

Outils

Excel

Reporting

Description du poste

Dear Aspirants,

Hiring Alert ...!

Customer Care Executive _Gurgaon location

• Years of experience - 3+ Years
• working days - 6days
• Qualification- any graduate.
• Language - English , Hindi mandatory

Description of the role:

A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

• Proficiency in any ERP system & Proficiency in MS Office.
• Customer services & support
• Document customer complaints and escalations, report them appropriately, and work towards prompt resolution within defined TATs
• Communicate daily with customers and internal teams via email, phone calls, and WhatsApp to ensure effective coordination and high-quality customer service.
• People Management skills- Should have managed a large team (Span of control)of 20 or more .
• Must be having customer care and operation skills and roles as direct responsibilities as experience. Logistics, delivery management skills
• Provide relevant data and prepare regular reports for management or other departments as required to support decision-making.

Candidate Requirements

• Education Graduation .
• Excellent Communication skills
• Experience 3years minimum in customer care department (serving customers as front liner)
• Sunday is Weekly off

Essential Knowledge and Skills

Knowledge on excel & report makings(basic ), computer savy.

Mail communication skills required

English , Hindi fluency preferred.

Address:-

Sushant Lok Phase 1, Gurgaon

Regards,

Vijaya