Customer Care Executive

Kaapro Management Solutions Pvt. Ltd.; Delhi; Vor Ort; INR 250.000 - 420.000; Vollzeit

Zusammenfassung

Kaapro Management Solutions Pvt. Ltd. is seeking a Customer Care Executive to handle customer queries, resolve issues, and ensure a positive customer experience.

The role requires excellent communication and a patient, proactive approach and will involve coordination with multiple teams to ensure satisfaction. The ideal candidate will have 2+ years of experience in customer service, strong English and Hindi skills, and familiarity with CRM tools.

Qualifikationen

• Minimum 2 years of experience in customer service or customer support.
• Excellent verbal and written communication in English and Hindi.
• Basic computer knowledge and proficiency in MS Office.
• Familiarity with CRM tools and customer support platforms.
• Strong problem-solving, interpersonal and customer-handling skills.

Aufgaben

• Handle customer queries through phone, email, live chat, and social media.
• Provide accurate information about products, services, orders, and delivery status.
• Resolve customer complaints promptly and professionally.
• Maintain customer interaction records and update CRM systems.
• Coordinate with internal teams to resolve customer issues and escalations.
• Follow up with customers to ensure timely resolution and satisfaction.
• Handle order management, returns, refunds, and exchanges.
• Identify recurring customer issues and suggest process improvements.

Kenntnisse

Customer service

Communication skills

MS Office

CRM tools

Problem solving

Interpersonal skills

Tools

CRM tools

Jobbeschreibung

Job Description: Customer Care Executive

Experience: 2 Years
Department: Customer Support / Customer Service

Gender : Female

Location :Delhi

Job Summary

We are looking for a customer-focused and proactive Customer Care Executive to handle customer queries, resolve complaints, and ensure a positive customer experience. The ideal candidate should have excellent communication skills, a patient approach, and strong problem-solving abilities.

Key Responsibilities

• Handle customer queries through phone calls, emails, live chat, and social media.
• Provide accurate information about products, services, orders, and delivery status.
• Resolve customer complaints promptly and professionally.
• Maintain customer interaction records and update CRM systems.
• Coordinate with internal teams to resolve customer issues and escalations.
• Follow up with customers to ensure timely resolution and satisfaction.
• Handle order management, returns, refunds, and exchange-related queries.
• Identify recurring customer issues and suggest process improvements.

Required Qualifications & Skills

• Minimum 2 years of experience in customer service or customer support.
• Experience in FMCG, D2C, e-commerce, or a similar industry is preferred.
• Excellent verbal and written communication skills in English and Hindi.
• Basic computer knowledge and proficiency in MS Office.
• Familiarity with CRM tools and customer support platforms.
• Strong problem-solving, interpersonal, and customer-handling skills.
• Ability to remain calm, patient, and professional under pressure.

Preferred Experience

• Prior experience in call centers, BPOs, e-commerce, or D2C brands.
• Knowledge of order processing, delivery tracking, returns, refunds, and exchanges.
• Ability to manage multiple customer queries efficiently.

Ideal Candidate: A customer-oriented professional who can handle queries effectively, resolve issues within defined timelines, and maintain high customer satisfaction.