Customer Care Executive

Pacific World Foundation; Delhi; On-site; INR 220,000 - 300,000; Full time

Job summary

Pacific World Foundation in Delhi is seeking a Customer Care Executive fluent in Bengali and English/Hindi to handle customer queries and provide clear, courteous support.

The role focuses on addressing concerns, resolving issues, maintaining logs of interactions, and ensuring a positive customer experience through proactive follow-ups and adherence to call protocols.

Qualifications

• Fluent in Bengali and English/Hindi for customer interactions.
• Strong communication and interpersonal skills.
• Ability to handle queries professionally and courteously.

Responsibilities

• Handle incoming customer calls and address queries in a professional and courteous manner.
• Communicate effectively with Bengali-speaking customers and provide appropriate assistance.
• Understand customer concerns and provide timely resolutions.
• Maintain accurate records of customer interactions, queries and feedback.
• Escalate complex issues to the concerned departments whenever required.
• Ensure customer satisfaction through effective follow-ups and communication.
• Adhere to company policies, service standards and calling protocols.

Skills

Bengali communication

English fluency

Hindi familiarity

Job description

Role & responsibilities

• Handle incoming customer calls and address queries in a professional and courteous manner.
• Communicate effectively with Bengali-speaking customers and provide appropriate assistance.
• Understand customer concerns and provide timely resolutions.
• Maintain accurate records of customer interactions, queries and feedback.
• Escalate complex issues to the concerned departments whenever required.
• Ensure customer satisfaction through effective follow-ups and communication.
• Adhere to company policies, service standards and calling protocols.

Preferred candidate profile

We are looking for a customer-oriented and enthusiastic Customer Care Executive who can communicate fluently in Bengali and English/Hindi. The candidate will be responsible for handling customer queries, providing relevant information, resolving concerns and ensuring a positive customer experience through effective communication.