Customer Care Associate

Shoppers Stop; Nashik District; On-site; INR 150,000 - 190,000; Full time

Job summary

Shoppers Stop in Nashik is seeking a customer service professional to handle inquiries, provide product information, and resolve issues with courtesy and professionalism. You will maintain accurate records of interactions, aim for high customer satisfaction, and collaborate with internal teams to enhance the overall shopping experience.

The role expects you to consistently meet performance targets and quality standards as part of a dynamic retail environment.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide product information and recommendations to customers.
• Ensure customer satisfaction by resolving complaints and concerns promptly.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Consistently meet or exceed performance targets and quality standards.

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide product information and recommendations to customers.
• Ensure customer satisfaction by resolving complaints and concerns promptly.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Consistently meet or exceed performance targets and quality standards.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.