Customer Care Associate

Shoppers Stop; Aurangabad; On-site; INR 180,000 - 300,000; Full time

Job summary

Shoppers Stop in Aurangabad is seeking a customer service executive to assist customers by handling inquiries, delivering product information and recommendations, and ensuring courteous service at every interaction. You will work to maintain customer satisfaction by resolving complaints promptly, collaborating with internal teams to improve the overall experience, and keeping accurate records of conversations and transactions.

Ongoing product and policy knowledge updates are expected.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide product information and recommendations to customers.
• Ensure customer satisfaction by resolving complaints and concerns promptly.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products, services, and policies.

Job description

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide product information and recommendations to customers.
• Ensure customer satisfaction by resolving complaints and concerns promptly.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products, services, and policies.