Customer Care Associate

Cimpress India; Bhiwandi; On-site; INR 300,000 - 500,000; Full time

Job summary

Cimpress India in Maharashtra seeks a customer service professional to handle inquiries, resolve issues professionally, and provide timely, accurate information about products or services. You will engage with customers to ensure satisfaction and build rapport.

The role collaborates with internal teams to resolve complex complaints, maintains deep product knowledge, and identifies opportunities to upsell or cross-sell. Strong communication and problem-solving skills are essential.

Responsibilities

• Handle customer inquiries professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Identify opportunities to upsell or cross-sell products or services.

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Identify opportunities to upsell or cross-sell products or services.