Customer Support Professional

Leedax Lighting Technologies; Ahmedabad District; On-site; INR 300,000 - 540,000; Full time

Job summary

Leedax Lighting Technologies is seeking a customer support specialist in Ahmedabad, India to provide exceptional service via phone, email and chat. You will respond to inquiries, resolve issues promptly, and collaborate with internal teams to address complex complaints while maintaining strong product knowledge.

The role focuses on identifying systemic issues, enhancing customer satisfaction, and delivering personalized solutions to ensure a superior customer experience across channels.

Responsibilities

• Provide exceptional customer support through phone, email, and chat.
• Respond to customer inquiries and resolve issues professionally and promptly.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and maintain a thorough understanding of products and services.
• Identify and escape trends or systemic issues impacting customer satisfaction.
• Continuously improve customer experience by providing personalized solutions.

Job description

• Provide exceptional customer support through various channels, including phone, email, and chat.
• Respond to customer inquiries and resolve issues professionally and promptly.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and maintain a thorough understanding of products and services.
• Identify and escape trends or systemic issues impacting customer satisfaction.
• Continuously improve customer experience by providing personalized solutions.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.