CCT - Customer Care Professional

Sonalika Tractors; Rajkot; On-site; INR 250,000 - 420,000; Full time

Job summary

Sonalika Tractors is seeking a customer support associate in Rajkot, Gujarat to handle inquiries, provide product information, and resolve issues across phone, email, and chat. The role involves collaborating with internal teams to enhance the customer experience and maintain precise records of interactions and transactions.

Upsell/cross-sell opportunities are part of the job scope. The ideal candidate will have strong communication skills, prior customer support experience, and a proactive

Qualifications

• Strong verbal and written communication skills.
• Experience in customer support or contact center roles.
• Ability to understand products and identify upsell opportunities.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide product information and solutions via phone, email, or chat.
• Resolve complaints and concerns in a timely and efficient manner.
• Collaborate with internal teams to improve customer experience.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.

Skills

Communication

Customer support

Upselling

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide product information and solutions to customers via phone, email, or chat.
• Resolve complaints and concerns in a timely and efficient manner.
• Collaborate with internal teams to improve customer experience.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.

Disclaimer: This job posting & location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.