Customer Care Associate

Shoppers Stop; Thane; On-site; INR 250,000 - 350,000; Full time

Job summary

Shoppers Stop is seeking a customer service associate to handle inquiries, provide product information, and ensure customer satisfaction.

The role requires professional communication, timely resolution of complaints, and collaboration with internal teams to improve the overall shopping experience. Prioritizes quality and accuracy in recording interactions and transactions, aiming to meet performance targets.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide product information and recommendations to customers.
• Ensure customer satisfaction by resolving complaints and concerns promptly.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Consistently meet or exceed performance targets and quality standards.

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide product information and recommendations to customers.
• Ensure customer satisfaction by resolving complaints and concerns promptly.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Consistently meet or exceed performance targets and quality standards.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.