Customer Associate

wroots global pvt ltd; Bangalore Rural; On-site; INR 240,000 - 420,000; Full time

Job summary

Wroots Global Pvt Ltd invites applications for a Customer Support Executive - International Voice Process at Bellandur Eco Space. The role handles inbound queries from international clients with a focus on professional, courteous support.

Freshers and experienced candidates are welcome. Immediate joiners only; rotating shifts (5 days on, 2 days off) and English communication excellence are required to succeed in this international voice process.

Qualifications

• Excellent communication in English.
• Freshers and experienced candidates are welcome.
• Immediate joiners only.

Responsibilities

• Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints by providing timely solutions.
• Maintain a high level of customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including handling time, customer satisfaction, and issue resolution.
• Work collaboratively with cross-functional teams to resolve escalated issues.

Skills

English communication

Job description

Customer Support Executive - International Voice Process

Requirements:-

• Excellent Communication in English.
• Freshers and Experienced are welcome to apply!
• Immediate joiners only.

Job Description:

As an International Voice Process Associate for a Customer Support domain, you will be responsible for handling customer s from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.

Key Responsibilities:

• Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints by providing timely solutions.
• Maintain a high level of customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including handling time, customer satisfaction, and issue resolution.
• Work collaboratively with cross-functional teams to resolve escalated issues.
• Work Location: Bellandur Eco Space
• Shifts: Rotational Shift (5 days work2 days off)
• Immediate Joiners Only!