Customer Support Associate

wroots global pvt ltd; Bengaluru; Sur place; INR 150 000 - 210 000; Plein temps

Résumé du poste

wroots global pvt ltd in Bengaluru is seeking an International Voice Process Associate for a Customer Support domain, handling inbound queries from international clients and delivering effective solutions. Excellent communication skills in English are essential, with freshers and experienced candidates welcome.

Immediate joiners only; six-day work week with rotational shifts. Joiners must be ready to start immediately and contribute to a high standard of customer service across time zones, while

Qualifications

• Excellent communication in English.

Responsabilités

• Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints by providing timely solutions.
• Maintain a high level of customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including handling time, customer satisfaction, and issue resolution.
• Work collaboratively with cross-functional teams to resolve escalated issues.

Connaissances

Excellent communication

Description du poste

BPO Associate - Domestic voice process

Customer Support Happiness

Requirements:-

• Excellent Communication in English.
• Freshers and Experienced are welcome to apply!
• Immediate joiners only.

Job Description:

As an International Voice Process Associate for a Customer Support domain, you will be responsible for handling customer s from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.

Key Responsibilities:

• Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints by providing timely solutions.
• Maintain a high level of customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including handling time, customer satisfaction, and issue resolution.
• Work collaboratively with cross-functional teams to resolve escalated issues.
• Work Location: Bangalore
• Shifts: General & Rotational Shift (6 days work1 days off)
• Immediate Joiners Only!