Customer Support Associate - International Voice Process

A Leading Training & Job Placement Firm; Bengaluru; On-site; INR 189,720 - 390,600; Full time

Benefits offered by this job

2 Way CAB

Job summary

A prominent job placement organization in Bangalore is seeking a Customer Support Associate. The role involves resolving customer queries via calls, chats, or emails while maintaining quality standards. Candidates can be freshers or experienced, with a required education of at least graduation. Offering a monthly package of ₹17,000 to ₹35,000, the position involves working in rotational shifts and includes benefits like a cab facility. A walk-in drive will be conducted for interested applicants.

Qualifications

• Freshers & Experienced both can apply.
• Must be able to work in rotational shifts.
• Ability to maintain quality service.

Responsibilities

• Resolve customer concerns by gathering appropriate information.
• Update the system with relevant information.
• Participate in initiatives to improve efficiency.
• Achieve targets and maintain organization standards.

Skills

Customer query handling

Documentation skills

Communication skills

Problem-solving

Ability to handle irate customers

Education

Graduation

Job description

Customer Support Associate - International Voice Process

Job Openings Customer Support Associate - International Voice Process

About the Job

The job involves

1. Identifying, handling and resolving customer queries and concerns while maintaining expected quality as per company via call, chat or email.
2. Documenting/recording transactions and necessary follow‑up requests with other functions by completing forms and record logs.
3. Understanding multiple products and processes.
4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information.

Responsibilities

1. Comprehend and resolve customers’ concerns/requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Process each call/mail/chat in accordance with IL standards.
2. Provide/take relevant information and update the system(s) accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the customer with a clear explanation of the action taken.
3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency.
4. Ability to understand and handle irate customers.
5. Smoothly operate telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications.
6. Ability to achieve stretched targets and maintain organization standards.
7. Maintain superior quality service by following organization standards.

Job Description

• Designation – Customer Support Associate
• Experience – Freshers & Experienced both can apply
• Education Qualification – Graduation
• Process – International Voice Process
• Working Days – 5 days per week
• Shift – Rotational Shift
• Week off – Rotational Week off
• Facilities – 2 Way CAB
• Mode of Job – Work From Office
• Package – 17 to 35k Monthly
• Age Criteria – 35 years
• Location – Bangalore
• Note: There will be a walk-in drive.
• Call/WhatsApp HR for more details: 9238144627, 9238134869