Customer Advisor - ll

wroots global pvt ltd; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

wroots global pvt ltd in Bengaluru is hiring for an International Voice Process Customer Advisor. You will handle inbound queries from international clients with a professional, friendly approach and resolve issues promptly.

Freshers and experienced candidates are welcome; immediate joiners only. The role operates on a UK shift with rotational days off, and is based at the Bangalore location.

Qualifications

• Fluent English communication is required.
• Freshers or experienced candidates are welcome.
• Immediate joining available.

Responsibilities

• Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints with timely solutions.
• Maintain high customer satisfaction by addressing inquiries promptly.
• Meet individual and team metrics for handling time, CSAT, and issue resolution; collaborate with cross-functional teams.
• Work Location: Bangalore
• Shifts: UK Shift Rotational Shift (5 days on, 2 days off)
• Immediate joiners only.

Skills

English communication

Freshers welcome

Immediate joiners

Job description

Customer Advisor ll - International Voice Process

Requirements

• Excellent Communication in English.
• Freshers and Experienced are welcome to apply!
• Immediate joiners only.

Job Description

As an International Voice Process Associate for a Customer Support domain, you will be responsible for handling customer s from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.

Key Responsibilities

• Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints by providing timely solutions.
• Maintain a high level of customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including handling time, customer satisfaction, and issue resolution.Work collaboratively with cross-functional teams to resolve escalated issues.
• Work Location: Bangalore
• Shifts: UK Shift Rotational Shift (5 days work2 days off)
• Immediate Joiners Only!